Comments on: Expedia

By: Willie J. Johnson lawyer

Willie J. Johnson lawyer — Sat, 12 Dec 2009 01:19:19 +0000

I will never ever use expedia again because of their ineffective call representatives that turned out to be Filipinos who can hardly speak english~!

By: Debi

Debi — Fri, 04 Dec 2009 22:01:56 +0000

I didn’t realize that Expedia was associated with hotwire.com. I’ve always had good experiences with Expedia, but I tried hotwire.com for the first time this week, and it was a terrible experience. Because of this, I will not use Expedia again either. What has happened to Customer Service??? It’s so disappointing. On the hotwire.com site I checked the box for Country Club Plaza -this is an area about 3 square miles max in Kansas City. It’s a nice, upscale shopping area with lights up for the holidays…a good family place. When I got my hotel, it was in Westport which is a bar district and DEFINITELY not a good place for families and DEFINITELY not the Plaza. If I weren’t familiar with Kansas City, I would have been SHOCKED when I arrived. However, since I used to live in the area, I called and emailed customer service immediately stating that I know that area, it’s not safe after dark, and it is definitely not the Plaza. They told me their definition of the plaza area was 30 miles tip to tip! This is like saying you are staying in a French Quarter hotel when you are 30 miles away! It’s very deceptive. I feel cheated and deceived. Now I am stuck paying for this room and not staying there, or staying there because I paid for it and putting my 4 year old and myself at risk. They respond to my emails with the old “we’re sorry you feel this way, but yada yada yada.” I’m not sure how they will stay in business like this. I will definitely book directly with airlines, hotels, etc. from now on. Terrible, just terrible customer service.

By: saramel

saramel — Wed, 02 Dec 2009 16:35:37 +0000

I book flights for our company and I will never use Expedia again. I have had two different flights that turned into nightmares. The customer service is horrible.

By: barbie45

barbie45 — Mon, 02 Nov 2009 13:17:56 +0000

Well when I read Ambers comment no company gets it right the first timme; it answered my question about the quality of its employees ; forget expedia not worth it.

By: Tina

Tina — Mon, 02 Nov 2009 06:33:57 +0000

I am a desk clerk. Here is what I find. Third party bookings have a bad habit of booking smoking rooms for non smoking guests they will put a note on the account that the guest requests non smoking but if we are sold out I can’t change the room for you. I can not help you if you need to cancel at the last minute or change your reservation in any way when you book third party. You must call the third party to make changes and sometimes there is a charge.
If you call me I will tell you I don’t have a non smoking room available if I don’t so you make the choice if you would like to book what is available or book with another brand. I want you happy when you arrive at the hotel I have to face you every day of your stay.
I can help you if you book with me or with our chain web pages our hotel doesn’t charge you for these changes ever we are willing to work with you. I also know a lot about the area around our hotel how far things are from our hotel what restaurants are around other facts. It is in your best interest to book directly with the hotel you choose. I don’t have booking fees or extra charges Room and tax (safe fee that can be removed)
If I don’t know the answer to your question I will find it for you. You won’t get service like that with a third party booking system. They have never been to the hotel or the area you are booking.
Contrary to the post about room changes I have never changed a third party room to make more money. I have upgraded them to fix third party mistakes.
Costing my boss more money if I have a room available. We don’t pick on you because your third party, we would like you to return to our hotel.

By: Francine Leaning

Francine Leaning — Tue, 22 Sep 2009 12:11:31 +0000

I booked two tickets to Manchster England on Expedia Saturday, 22nd August 2009 from JFK to return on 6th September via British Airways for me and my daugher. I have used Expedia several times and everything has always run smoothly. This time I could not make my JFK flight which was leaving at 8.06pm because of Hurricane Bill and live in Bermuda our airport was closed and my Bermuda to JFK flight was cancelled. I called Expedia to change the ticker to Sunday, 23rd August but Expedia wanted $3,000 to change my tickets. British Airways would not even speak to me and told me to call Expedia. I was desparate to go home to England so I booked two tickets to Manchster , England on Jet Arilines for $700.00. when I was in England on the Sunday I received an email from Expedia telling me BA have cancelled my teturn tickess to England because of nop show even though I had called Expedia several times to tell them I could not make my JFK flight and I called BA to tell them they still cancelled my tickets, When I was in England I found two airline tickets via Dublin, Ireland on Aer Lingus back from Manchester to JFK for $1000.00 so I was still $1,300 better off than changing my ticket with Expedia. I will not use Expedia again.

By: Jen

Jen — Thu, 27 Aug 2009 14:57:16 +0000

I booked my trip to Ireland 4 months in advance using Expedia. This included a car rental in Dublin with a company called “Payless”. Because we booked early, we got a good rate. Apparently too good, because when we got to Dublin, we couldn’t find a “Payless” counter anywhere. We spoke with several airport employees who said that there was no company called Payless in the airport. Turns out that it was under a different name (doing business as Dooley Car Rentals). Nowhere on the Expedia printed itinerary was this listed, nor was it in the itinerary you can have e-mailed to you. The U.S. number listed on the itinerary was not helpful either due to the time zone change (voicemail). We had no choice but to rent a car for 5 times the amount at another rental counter. When we got back to the states, my husband called Expedia to explain our situation. After over an hour on the phone, we were of course told that it was our fault, because way at the bottom of the booking page on Expedia (not in the print version) buried in a bunch of other links was a link that said ‘Detailed Rental Information’, and that it was our responsibility to click these links and either print them out or remember that it is called Dooley Car Rentals during the 4 months between the time we booked and our trip. With this type of customer service, we will never use Expedia again, since there may be other times where they are ‘hiding’ CRITICAL information deep in the fine print.

By: G. Harris

G. Harris — Tue, 18 Aug 2009 21:22:09 +0000

Booked a stay in Vegas through Expedia because of a “special offer” on their website. Turns out, the advertsed hotel didn’t honor the offer and I had to book at a more expensive hotel. I told the overseas customer rep that the website still adevetised the offer, but all they could say is it would get fixed. The “Expedia Promise” says “We guarantee that the travel you booked with Expedia will meet the descriptions on our site and in your itinerary (as confirmed on our site within 24 hours of travel), or we will work with our partners on your behalf to find a solution”. What that means is they will throw a $50 dollar voucher for a future booking that you will never use.

By: P. Haile

P. Haile — Tue, 28 Jul 2009 01:12:33 +0000

I was charged twice for the same ticket expedia. I am having no luck with getting my credit card refunded. There was a message error during the time the flight was booked and expedia booked two flight for the same person, same date, and destination. Isn’t this some type of homeland security concern. It’s obvious that Expedia’s site made a mistake but are not acknowledging that there is a mistake.

By: Susan Gim

Susan Gim — Wed, 01 Apr 2009 03:50:30 +0000

Dear Mr. Elliot,

I found your email online, (and I am also posting this up on your website) and I was wondering if you could help me. I recently bought a roundtrip Lufthansa ticket from Incheon to Vienna from Expedia.com. The ticket was reasonaly priced at around $750. ($460 was the tax amount) The day after I bought the ticket I found out I was getting laid off from my job. I realized that I could not afford to take the trip. When I called to get a refund, both parties told me that the ticket was nonrefundable and there was nothing I could do. Later, a friend told me that I am entitled to the taxes and fees. I called Lufthansa and Expedia again, but I kept getting the runaround. Lufthansa would say that they couldn’t do anything because Expedia did not pay them yet. (My credit card statement has Lufthansa on it) Expedia would say they cannot do anything for me because it goes against their policies.
Finally, Expedia told me to call the IRS. I called the IRS today and I am even more confused. The IRS representative that I spoke with talked about filling out a form. He said he never saw a case like mine before. I’m beginning to feel that both Lufthansa and Expedia are not being honourable. Since I am not knowledable about these matters I feel like I am being taken advantage of.
I know I can’t get the full refund back, but even getting the taxes back would be such a relief for me.
Mr. Elliot please advise me on what to do. I’ve read some of your articles online and I realized that you are the person I could talk to.

Thank you for your time