Continental Airlines

I had some bad experience while flying on continental and when I called their customer relations a representative raised his voice at me for no reason. I called back to speak with another person and again didn’t get filling they actually care to hear about their customer service problems. Responce I’ve got “what do you want from us, we brought you from A to B”.

I fly Continental out of necessity and wish another airline flew the route I use. They are truly the worst airline I have had the misfortune of flying.

I used Continental to fly to Jamaica for my honeymoon in December and it was one of the worst experiences of my life. To make a long story short, our flight was delayed getting into Houston by almost 4 hours and so we missed the one and only flight to Jamaica that day. And then instead of being sympathetic or even trying to make amends, they’ve just given me the run around every time I’ve tried to talk with them. The best that they’ve done was offer me two $25 travel vouchers (instead of the $382 I asked for as a reimbursement for the paid-for hotel in Jamaica) and told me that there is no one else to talk to. And then to add insult to injury, they lost our baggage on the way back! When we finally got it back, some of our items were broken (which they also refuse to replace or pay for). Needless to say, this was my first and last time flying Continental.

I guess complainers like to take advantage of every opportunity…Get real…flying is no longer a pleasant experience due to many issues, many beyond the airlines’ control, i.e, security issues, overcrowded airports, weather, inadequate air control systems, executives in their private jets getting the same take-off privileges as 200 passenger jets…not to mention the measures airlines have had to implement to avoid bankruptcy…They are providing a service, not a coddling experience as some of us seem to expect…and the crews will usually (a few exceptions in every business) be nice if you are nice. These days it pays to buy travel insurance because airlines are only responsible for getting you to your destination safely, not necessarily on time (again because of many factors beyond their control). I have had unpleasant experiences (mostly due to personnel in airports who like to flaunt their authority or who are tired and tuning out), but if you lighten up and stop expecting to be treated like VIP’s on a coach ticket, you might live a little longer. I am a retired teacher who loves to travel and have never worked for airlines or airports, but Continental is by far the best of the lot on a statistical basis, with American also OK overall…Granted there are times when things could have been handled better, but it seems unfair for infrequent travelers to blast one company based on one or two ordeals in today’s imperfect travel environment.

Contnental’s Contract of Carriage has moved to:

http://www.continental.com/web/en-US/content/contract.aspx

Continental is the best carrier in the US market. I have read alot of complaints and some seem valid but most seem to have expectations attached to them that are unreasonable. I have flown with continental for well over a decade. They are now and have been for a while my preferred carrier. They have done everything reasonable to accommodate my needs. However, I have had my issues with them as recently as last year. While at JFK our flight was experiencing mechanical problems and we were shifted to three different gates for five long hours we ran from one side of the airport to the other. We finally took off 6.5 hours late and granted it was a royal pain in the #$#$#$, we arrived safe and sound and they fed us generously at JFK. I believe they gave us two 25.00 vouchers. The drinks were free on the flight and they were very apologetic. I mean come on things happen but they made up for it. There was another airline that had mechanical problems and they only gave their passengers 12.00 vouchers. I shared my second voucher with this older lady that had her grandkids.

Under any, and I mean ANY circunstance no company like continental or other airline have the right to excuse the way their treat their customes, no matter how unpleasant some external instances turn air traveling expericence, what does companies have to remember is their also selling SERVICE, and even if we could consider that continental is less of the problems we need to force them to treat us like what we are PAYING CUSTOMERS!!!, competitive admosphere is not only about prices, Is about customer experience, theres a lot of lower price airlines and sometimes I wish I could say that I rather to buy on big company like continental because of the way the make us feel valuable customers, unless rutes there not any other reason to use their flighs, not even because they trought us a couple of peanuts and soda.

They make you loose money an they just appologize ??? and al what you get is a 25 voucher?? when you lost a day time=money and some other things

I was booked on flight 467y gate c-34 departing Houstan at 8:55 pm boarding at 8:20 pm for Seattle, WA. I arrived at the gate and asked the continental rep if I needed to check in and if this was the right gate, she said yes it was the right gate and no I didn’t need to check in as I had a seat assignment. I waited and waited and when I finally got nervous I went to the continental counter to see what was going on.

They said the gate was changed and the plane had already left. They were fairly rude and very unhelpful, they booked me and another lady who happened to be in tears on the next flight. the next day. They offered us no compensation or any offer to put us up in a hotel room. They did NOT announce the gate change and if the did so it was prior to us arriving, which was withing the time the ticket says we needed to. The departure screen said the flight was on schedule and there were people at the gate. we had no reason to assume anything was wrong.

The counter people were very condescending and left us alone in a strange city without any help.

My confirmation number was B22K1F my one pass # is DN406321 The lady who was also stranded is Chena Joseph and her Confirmation number is BSBJHJ

I also had no luggage as it was sent on to Seattle without me, they also did not call out our names or make any effort what so ever to see to our needs. I was worried about the luggage and when I called Seattle was also spoken to very rudely and told there was nothing they could do to safeguard my luggage other than pick it up if it was left unclaimed.

I belong to a single males travel group consisting of 41 members who travel together to exotic locations, 8 of which are elite members traveling 25,000 miles or more per year and 33 who are one pass members who travel 1 to 3 times per year. We stick together and will all change airlines once our miles are used up and never travel Continental again if at all possible.

If this problem is not resolved I will forward letters from all members with motorized signatures canceling all accounts including Continental Visa’s to the appropriate Continental executives. They in turn will follow up with their own letters of support for myself as a member of our group who has been seriously mistreated.

I was told today there will be no compensation, I will complain loudly and forever, This error by your airline cost me more than the ticket price.

Sincerly
David B Bonnette

David, Sounds like our experience on Christmas Eve. Due to anyone failing to inform us the 4 hour delay was pushed up and the plane was leaving we didn’t arrive to our Christmas destination until 11:30pm on Christmas. Not to mention we had to drive an hour to get there since we had to fly in to a surrounding airport (which I had to suggest to an agent). We were at the airport 8 hours Christmas Eve. This is the short version. never again Continental. we didn’t even get a simple sorry, but we were simply blown off and not one person offered any type of help!

On December 20, 2008, at 12:13 PM, I received notification from Continental Airlines, that my flight CO529, confirmation AGHMGV, due to leave Denver International Airport (DIA) at 6:25 PM for Newark International Airport, had been canceled. I was due to fly with my wife and son, to join our three daughters who had flown earlier, to New Jersey to spend Christmas with family. I was told that there were no flights until December 23. I immediately purchased three one way tickets on Frontier Airlines, at a cost of $1,705.50 for the three of us. While we were in flight to New Jersey, at approximately 7:00 PM, Continental called my phone to tell me that flight CO 529 was reinstated and it would leave around 10:30 PM on December 20, 2008. Of course I did not recieve that message until I landed in Newark, and that was too late to be of any use to us and it was past the scheduled departure time of the canceled flight.

Tonight, January 21, 2009, I called Continental airlines, to get them to pay for my Frontier tickets, and they refused, but did offer to refund the unused portion of my original ticket, which should amount to about $538.50, which leaves me out $1,167.00 for this event which was 100% the fault of Continental. Obviously someone was very hasty in canceling the flight in the first place. I hope that you can help me get Continental to pay for their error.

Ironically, my Frontier flight was right behind Continental Airlines flight 1404, which crashed and burned right in front of us at DIA. So I was not the only one to get burned by Continental Airlines that night.