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15 Responses to “Continental Airlines”

1. On September 25th, 2007 at 10:32 am D. Hilker said

   I certainly hope that the comment on this website about Continental being one of the best in customer service is not true. I have had nothing but poor experiences with them and they will NO longer be my airline of choice.

2. On September 28th, 2007 at 5:02 pm S. Shevchuk said

   I had some bad experience while flying on continental and when I called their customer relations a representative raised his voice at me for no reason. I called back to speak with another person and again didn’t get filling they actually care to hear about their customer service problems. Responce I’ve got “what do you want from us, we brought you from A to B”.

3. On September 30th, 2007 at 12:13 am E. Svitil said

   I have flown on Continental for years (including Continental Air Micronesia) both domestically and internationally. Compared to American and Delta they are head and shoulders above the crowd in terms of service and attitude. The flight attendants are 99% friendly and helpful and truly seem to like their jobs and flying. They are cutting back just a little bit on amenities on international flights (e.g. they term Lima-Houston a “domestic flight” which the crews don’t like but it doesn’t seem to affect their attitude) but overall they are great. I wouldn’t say they quite reach Singapore Airlines standard, but then, who does?

4. On September 30th, 2007 at 11:36 am A Dickson said

   I fly Continental out of necessity and wish another airline flew the route I use. They are truly the worst airline I have had the misfortune of flying.

5. On December 30th, 2007 at 11:14 am Don Gill said

   Wow. I was just reading the comments about Continental. I am Platinum level with that airline; and although I occasionally have a complaint, they are always eager to make things right. If someone is unhappy with Continental, try Northworst! Continental still serves food and snacks, flight attendants are generally very friendly and helpful, and their on-time record is one of the best in the market. I have been using Continental as my primary carrier for over twenty years.
   Don Gill

6. On January 9th, 2008 at 6:26 pm Ryan S. said

   I used Continental to fly to Jamaica for my honeymoon in December and it was one of the worst experiences of my life. To make a long story short, our flight was delayed getting into Houston by almost 4 hours and so we missed the one and only flight to Jamaica that day. And then instead of being sympathetic or even trying to make amends, they’ve just given me the run around every time I’ve tried to talk with them. The best that they’ve done was offer me two $25 travel vouchers (instead of the $382 I asked for as a reimbursement for the paid-for hotel in Jamaica) and told me that there is no one else to talk to. And then to add insult to injury, they lost our baggage on the way back! When we finally got it back, some of our items were broken (which they also refuse to replace or pay for). Needless to say, this was my first and last time flying Continental.

7. On February 4th, 2008 at 11:07 am Liza said

   The “Contract of Carriage” link above is not currently working. Please try the below instead:

   continental.com/web/en-US/content/contract.aspx?SID=9862C7B67CC544B9A6500C07ED52B19D

   They also have done us the courtesy of linking to their Contract of Carriage in the footer of their pages–hooray for clear disclosure!

8. On February 13th, 2008 at 10:16 am BJ said

   I guess complainers like to take advantage of every opportunity…Get real…flying is no longer a pleasant experience due to many issues, many beyond the airlines’ control, i.e, security issues, overcrowded airports, weather, inadequate air control systems, executives in their private jets getting the same take-off privileges as 200 passenger jets…not to mention the measures airlines have had to implement to avoid bankruptcy…They are providing a service, not a coddling experience as some of us seem to expect…and the crews will usually (a few exceptions in every business) be nice if you are nice. These days it pays to buy travel insurance because airlines are only responsible for getting you to your destination safely, not necessarily on time (again because of many factors beyond their control). I have had unpleasant experiences (mostly due to personnel in airports who like to flaunt their authority or who are tired and tuning out), but if you lighten up and stop expecting to be treated like VIP’s on a coach ticket, you might live a little longer. I am a retired teacher who loves to travel and have never worked for airlines or airports, but Continental is by far the best of the lot on a statistical basis, with American also OK overall…Granted there are times when things could have been handled better, but it seems unfair for infrequent travelers to blast one company based on one or two ordeals in today’s imperfect travel environment.

9. On February 15th, 2008 at 1:42 pm Craig A said

   I am flying more these days and Continental is my preferred airline. I act like a VIP and treat the airline employees like VIPs with smiles all around and get treated fairly. When there is a problem (mine, theirs or FAA) I always get a fair resolution. Always state what you expect the solution to be, be reasonable and it will turn out ok. Do the same for the hotels and you will get your refund from the hotel, not the airline - no matter who is at fault.

10. On February 25th, 2008 at 8:49 pm lynn said

    Contnental’s Contract of Carriage has moved to:

    http://www.continental.com/web/en-US/content/contract.aspx

11. On March 13th, 2008 at 12:13 am Jason said

    I flew 1st class newark to Honolulu in feb of 07. Overall it was a pleasent flight. We dont fly often, but when we do we fly continental as newark is a hub and they fly to almost everywhere from there.
    I dont have a gripe really but a weird story. So they have 4 flight attendants for the 20 1st class seats. We aree served a wonderful aray of food and ice cream and alcohol. Its very nice. But they offer us all peanuts and I am allergic to peanuts. Not seriouslyt allergic, just mildly allergic. I politely decline and ask if they may have some pretzels available. The flight attendant says they will see what they can do? See what they can do? I knew they were giving pretzels out in coach like candy!!! After 5 minutes no response at all. So I ask another attendant who was walking by if they had some, and she says sure, she can get some from coach. I was like hm, wow thanks. So what was the deal with the first flight attendant. I will never know. I didnt feel like pressing the issue about her blowing me off like that. My request was niether unreasonable, due to the allergy I have and the fact they had probably 5,000 bags of pretzels in coach. And it was made both quietly and politely.
    I have really never had an issue with continental before. And I hope I never do. If any of you do have problems, I suggest looking for the Continental agents who walk around with red coats, There only job is to address customer needs. Help with baggage, finding gates, questions and complaints.
    Just stay away from USAIR and Northwest. I never hear anything good from them.

12. On April 13th, 2008 at 1:24 pm Colin said

    Continental is the best carrier in the US market. I have read alot of complaints and some seem valid but most seem to have expectations attached to them that are unreasonable. I have flown with continental for well over a decade. They are now and have been for a while my preferred carrier. They have done everything reasonable to accommodate my needs. However, I have had my issues with them as recently as last year. While at JFK our flight was experiencing mechanical problems and we were shifted to three different gates for five long hours we ran from one side of the airport to the other. We finally took off 6.5 hours late and granted it was a royal pain in the #$#$#$, we arrived safe and sound and they fed us generously at JFK. I believe they gave us two 25.00 vouchers. The drinks were free on the flight and they were very apologetic. I mean come on things happen but they made up for it. There was another airline that had mechanical problems and they only gave their passengers 12.00 vouchers. I shared my second voucher with this older lady that had her grandkids.

13. On April 29th, 2008 at 3:31 am joe said

    They are one of the most USELESS airlines to grace the skies. Seriously, who finds a good price for a flight on Continental? They are not competitive, they are the typical “Fly to our hub, then go” type airline. Take it from the ones that are competitive and actually KNOW where people want to fly to! Whats the point of 20 flights a day to Newark or Houston!

14. On June 11th, 2008 at 7:26 pm Any said

    Under any, and I mean ANY circunstance no company like continental or other airline have the right to excuse the way their treat their customes, no matter how unpleasant some external instances turn air traveling expericence, what does companies have to remember is their also selling SERVICE, and even if we could consider that continental is less of the problems we need to force them to treat us like what we are PAYING CUSTOMERS!!!, competitive admosphere is not only about prices, Is about customer experience, theres a lot of lower price airlines and sometimes I wish I could say that I rather to buy on big company like continental because of the way the make us feel valuable customers, unless rutes there not any other reason to use their flighs, not even because they trought us a couple of peanuts and soda.

    They make you loose money an they just appologize ??? and al what you get is a 25 voucher?? when you lost a day time=money and some other things

15. On August 31st, 2008 at 4:42 pm david said

    good flight food bad crew good will be flighing with you againe next month i will not order lasagnge

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