British Airways

Dear Sir i send my complain to cutomer relation but they are not replying it is a matter of misbehaviour and food collecting from trash and garbase and giving to customer pl send me proper person email add thanks arjunpande

Hi why British Airway are doing such cheif thing collecting food from trash garbage and giving to passenger on complain no responce

I booked my tickets from Boston to Chennai at BA.com on Apr 16th at 10 AM for travel from July 3rd to July 20. I checked for the fares again later on the SAME DAY at 10PM for the same travel dates and flights. The fares have dropped by more than 200 dollars without any changes to my original itinerary within 12 hours.

When called to BA customer service to help me to refund the difference, they were cold and basically helpless and said we cannot do anything as you have paid already. I have been flying BA frequently for the last 5 years and expected some customer satisfaction, looks like BA is letting me down.

Did any one here have any luck with BA on these kind of issues

Thanks,

Siva.

Never, ever in a million years would I ever fly British Airways again! First off, anyone traveling through Heathrow should know that their policy is to have the boarding pass in hand a full 45 minutes prior to departure. You should also know that Heathrow is a large airport with five terminals and getting information on which terminal your flight leaves from is nearly impossible. Moving from one to the other is an exceedingly lengthy trek and can easily take you 30-40 minutes. Should you miss their 45 minute policy on boarding passes, you are directed to a line of 2 miles long of other sorry chaps who have also missed their British Airways flights (yes, they don’t care if you cry). Upon talking with a British Airways agent, she will tell you that your missing the flight was due to the travel agency not giving you enough information on which terminal and their 45 min policy, and that she cannot change your flight, BUT is happy to sell you a new ticket! Lovely. You pay through the nose to purchase WHAT YOU THINK IS A NEW TICKET, only to find out later that the agent LIED TO YOU and merely changed your original ticket to a new one and charged you more than you paid for the initial ticket. Yes, this just happened to us. A simple flight from London to Helsinki ended up costing us almost $2,000 for two people. Not round trip, but one way. Allow me to repeat: NEVER, EVER FLY BRITISH AIRWAYS!

On Monday Feb 2 there was a big Snow Storm in the UK and the London area was hit hard. There are 3 main Airports in the area with Heathrow being the biggest ( City and Gatwick the other 2) there is reliable news reports that Heathrow is reeling from the delays and canceled flights.

BA almost never answers the phone
Sometimes because they are “closed”
Most of the time – because their call volume is too high.
NO – they do not place you on hold
YES – the automated line HANGS UP ON YOU.

When you do get through, it is almost a certainty that you will be
put through to a different department…. it is brutal in its lack of
effectiveness.

Now imagine a company like this getting hit with 36 hours worth of cancelled flights out of such a busy airport like Heathrow

I have been living in London for over a year now and what someone emailed here already is completely true, this is THE MOST unorganized country I have ever experienced. Their banking system is similar to the US in the 1970’s (prior to computers) The culture is one of unbelievable fear of self responsibility. Although there are some of the best individuals in the world here, they themselves endure a life surrounded by some of the lamest people you could never want to meet.

But it is worse, there is a systematic ingrained culture of deviant acts, The government is the worst culprit. It is always someone elses job and that person is not available, The notion of taking your name and contacting you to follow up is not happening, You must call back to chase another person down, the list is a mile long of this lack of help that goes on from the coffee shops to the police to the government, to the banks, to every corner of life here.

I bring this up here, because the tricks are the same, switching email addresses, publicly posting fax numbers that are 1 digit off. no way to establish proper communication with a department or representative to resolve a problem or complete a task… It is almost like a strange movie, there may be a website, but it does not function, and the prevailing conclusion is simple:
YOU THE CONSUMER ARE THE ONE AT FAULT
YOU ARE THE ONE THAT IS MISTAKEN
YOU ARE THE ONE THAT IS NOT FUNCTIONING CORRECTLY

Sincerely
Don Crawford

“On March 14th, 2008 at 8:11 am Mariele Beckert said:”
…But then, United Kingdon is the most unorganized country/Kingdom I’ve ever been to. Everything you do here, you need to send on paper, by post or courier, and also need a proof that it was delivered; and you still got to go to court sometimes to solve the matter.
Thanks for letting me vent!
Mariele

My Parents are leaving back on 22nd October to Chennai from Seattle through British airlines. This is first time for them and they can understand very little English. They both are elementary school teachers.

Do you have any suggestion to arrange with British airways to help for my parents?

If any leaves the same day that can help, please email me at rajbab2002@yahoo.com or call me at 425-591-6842

Thanks,

Rajanbabu

Look at this page too http://www.britishairways.com/travel/disabilityassistanceinfo/public/en_gb

Due to a traffic accident blocking the Bay Bridge in San Francisco, I could not get to the airport in time. In fact, I even called BA one hour before the flight departed, telling them that I was stuck on the bridge, moving nowhere. I was on my way to Scotland to be the best man of a dear friend’s wedding. British Airways would charge me $3000 to put me on their next flight to London (the following day), or otherwise I could just forget about the whole thing. They were incredibly rude and couldn’t care less about my situation.

Accepting the situation I found a reasonable cheap one-way ticket with Air NZ. So I called BA back to make sure they wouldn’t cancel my return trip. To my great surprise, they refused!!! They simply said that my ticket was useless now that I missed my first flight, and there was no way I was getting on that return flight (unless, they said, I’d pay the $3000). This is nuts! I can’t believe the absolute disregard BA has for their passengers. Instead of helping a really unfortunate passenger out, they try to make a profit on his desperation. Shameful.

In the end, I booked a return flight with Air NZ for $1700.

Sent an email to Silla Maizey a few days ago, no bounceback but nothing in response yet either. These people are absolutely horrendous to deal with. It’s as if they just don’t want to talk to customers. We were told in a written communique that we could receive a refund minus a change fee for a ticket on a trip that we had to cancel, however they reneged on the offer and are now saying that the ticket is non refundable and we are eligible only for a tax refund. We’ve been trying to have this resolved for over two months, and the incredible delay in their responses has pushed us to the brink of the flight date.

British Airways has no compassion for the recently bereaved.
My mother just died of cancer, I had to return to my work by myself in Doha. I had checked in and needed to spend more time with my children who had lost their grandmother. So, I didn’t go to the departure gate straightaway. Based on my recollection of the last time I made that trip, I went to the gate before you start security. There I was turned away and told to go back to BA, not given any reason. When I went to the BA desk nearby, they told me I had been taken off the flight and put on standby. They then told me to go to the ticket desk and warned me that I would not get my flight.
I went to the ticket desk. They told me that if you don’t enter security by a certain time, I think this is 35minutes, you are automatically taken off the flight. This is well before the time that is on your boarding card for gate closing. I had literally missed this by seconds. First of all, I had no idea they had such a harsh system, secondly because of me and my kids bereavement, I’m not sure even if I read something I would have known what the implications were. Fact is I was a bereaved passenger, I was entitled to some compassion. All I was given was “according to our terms and conditions…. blah blah, we are not at fault… blah blah” Since they were not willing to find a way to fast-track me to the flight, I thought that at least they would rebook for me another flight, without additional charges. In all this conversation about the SYSTEM and the POLICY with the manager, who apparently did acknowledge that a bereaved person, may not be fully aware of their rules, I asked if she had the discretion to waive the additional charges. She told me that she did indeed have this authority, but she would not exercise it.
I then complained to the so-called customer care team, where instead of trying to look at the situation from my point of view, I got the same story. This was made worse when the customer care person, tried to make out that the information, was on my boarding card, when I read out to her that this wasn’t there, only the gate closing time, she referred me to the small print on the card, i.e.the standard get out clause “terms and conditions apply”. Another standard rejoinder was the “travel agent should have told you”, a bit much to expect from EXPEDIA I thought. Fact is that they knew I had checked in, I had paid for my ticket, the airport at that time seemed to have more staff than passengers. There was cut-off step in their process, I’m sure my circumstances were unusual (i.e. 1 out of 300 passengers for that flight), why they didn’t think they should make a tiny bit of effort to find me? What the manager said to me, was this is how they train passengers! Next time you won’t make the same mistake again!
Well, I certainly won’t. I am telling you all, I have started telling my colleagues at work, my family. I do authorise travel, I will neither use BA again, nor will I authorise anyone else to use them. Good bye BA, for life.