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18 Responses to “American Airlines”

1. On September 29th, 2007 at 10:27 am Odojoe said

   Last leg on a long trip.

   On 8 August 2007 I had a seat reserved on the 4:10PMflight from Miami to Orlando. I arrived at about 1:20PM on my AA connecting flight from Caracas and checked the departure schedule which listed Flight 1990 as confirmed but with no gate assigned. I waited patiently checking the screens regularly when finally at 3:45PM I decided to ask at a gate if they had any information on my flight. They did and said it had been canceled! I was directed to the re-ticketing counter where after about an hour’s wait I was told I was scheduled to spend the night in Miami at American’s expense as Flight 1990 was out of service. I had just flown from Rome, to Lisbon, to Caracas and I was not interested in spending the night in Miami. I asked about getting me on another flight and the attendant said it had 45 on the standby list. I asked about other airlines and he checked and said they were all full also. Then I asked about a voucher for a car rental and was told to go ahead and rent a car and submit a claim.

   So I waited over 2.5 hours because American does not care sufficiently about it’s passengers to list cancelled flights. However that was not the end of the “no service”. I was told my bag would be on the next flight to Orlando that day and I could pick it up at the airport on Wednesday night or have it delivered. I called Thursday morning and the representative said my luggage would be delivered on Thursday. During this time that I was waiting for my bag, I was assigned a lost bag number and told I could check status on the internet. Each time I entered my claim number it reported that the bag had not been located yet. That status continued past delivery of the bag. After no delivery, I again called on Friday morning and was promised my bag by 6PM. That time came and went and no bag. Finally about 11PM I received a call from a delivery man saying he would deliver my bag that evening. I told him to just leave it by the door as there had been a signed note to that effect on my door for 2 days. That was not good enough for the lonseome delivery man. He persisted in calling and waking me at almost 2 AM saying he was ready to deliver my bag.

   I submitted the receipt for the rental car and tolls to the American Claims Department and copied the President of American Airlines as well as the Department of Transportation. What I received was 5,000 miles added to my mileage account as well as a voucher for $200 for future travel on American.

   Now if they had told me that they would not pay for my rental car I may have decided to spend the night in Miami and have dinner at American’s expense as they so offered. However I was lied to by the attendant about American paying for the car rental.

   I really question if the support people that American has working for them are so incompetent, can we not infer that the pilots are of the same nature?

2. On October 1st, 2007 at 9:46 am Susan Kaijala said

   We were also told at the ticket counter that AA would pay for the car to pick us up since the plane they sent to St. Martin was too small and totally over booked. We live in NJ and airport was JFK-needless to say that the van to pcik us up (7 people)-was $250/one way and when we submited the receipt for reimbursement, was told that they would not pay it! I have since contact the CEO of AA and we will see where that takes me.

3. On October 3rd, 2007 at 4:00 pm Cesar said

   What are they talking about - solid airline? HAH! AA stinks. See my below message. AA ignored me and did nothing!

   Sept. 19th, 2007

   Dear Representative:

   My family and I had an American Airlines flight from Bogota, Colombia to Orlando Florida on 8-12-07. There were 3 of us including my wife and 2 year old son. They charged us a full fare ticket for my 2 yr. old which I thought was abusive. We paid 2,336.00, this was not a discount flight. The flight 914 was scheduled to leave Bogota at 7:30 am, stop in Miami to change planes to Flight 816. It was delayed, supposedly because AA stated there was a 40 minute delay due to a flat tire. At 8:00am they informed us it would be delayed another 2 hours because the brakes had some mechanical issue. At 10:00am 2 1/2 hours late, we boarded the plane supposedly to leave for Miami at 10:30 am. From 10:30am to 3:30 pm we sat on the plane, with no food or drink, because of some other mechanical difficulties they had including: a gasoline indicator light in the cabin, and a fuse burned out in the motor. After waiting 2 1/2 hours to board, and 5 1/2 hours on board for a total delay of 8 hours without food or drink, two arguments started on the plane with the crew. People were furious and rightly so. They then took 8 people off the plane and luggage, presumably because they got them another flight and left us there to suffer more. They loaded the plane with more fuel while we were on board which I thought was very dangerous. At 3:30 pm (8 hours late) the plane finally took off from Bogota to Miami.

   In the air, they stated all the flight connections had been made for us, this was a complete and total LIE. When we got to Miami at 8PM, no connections had been made and no one helped us find out how to get to ORLANDO our final destination. We had to go to 3 different counters and wait on lines before we could get someone to help us. We finally got a 10:00pm flight to Orlando and arrived in Orlando about midnight. This is a blatant abusive company and I am totally outraged at how they treated us because we are hispanic and they are racist.

   I filed a BBB complaint and AA admitted all of the facts I stipulated, including bald tire/flat, bad brakes, gas light, fuse out, 8 hour delay etc. and still they offered NO COMPENSATION. This plane was unsafe and shouldn’t have been allowed to fly at all.

   Cesar Ramirez
   7550 S. Blackhawk St., apt. 6-105
   Englewood, CO
   80112

4. On October 4th, 2007 at 12:05 pm Cesar said

   And I took Elliot’s advice, and filed the complaint with the following individuals:

   Sean Bentel
   Manager, customer relations
   (817) 963-1234
   sean.bentel@aa.com

   Ralph Richardi
   Senior vice president, customer services
   (817) 963-1234
   ralph.richardi@aa.com

   Chief executive (*)
   Gerard J. Arpey
   President and chief executive officer
   (817) 963-1234
   gerard.arpey@aa.com
   Federal Aviation Administration
   Consumer Hotline, AOA-20
   800 Independence Avenue, SW
   Washington, DC 20591

   Aviation Consumer Protection Division, C-75
   U.S. Department of Transportation
   1200 New Jersey Ave, S.E.
   Washington, D.C. 20590

   Let’s see if I get a response. Have at thee AA!!

5. On October 9th, 2007 at 9:48 am Cesar said

   Has anyone yet successfully sued an airline for holding them hostage on a plane? AA has not yet responded in a satisfactory manner. In fact, even though I’m writing to their officers, the customer service people pick up the emails. See below.

   10-09-07

   Michelle F. Simmons
   Customer Relations
   American Airlines

   Since you send emails as an outgoing only email address (please see below) I am required to respond in this manner. I have written in the past to AA customer relations 3 times and have yet to receive a single response.

   This is an “outgoing only” email address. If you ‘reply’ to this message by
   simply selecting the reply button, we will not receive your additional comments.
   Please assist us in providing you with a timely response to any feedback you have
   for us by always sending us your email messages via AA.com at
   http://www.aa.com/customerrelations.

   Regarding your offer of 12,000 miles compensation, please rest assured I do not consider this adequate compensation for the pain and suffering of waiting for a flight delayed 8 hours, or being held hostage on a plane for 5 hours with no drinks or food and a 2 year old for whom I paid approximately $800.00 for a safe easy trip to Orlando which I didn’t receive. I wonder if it would be to my advantage to stop wasting my time in attempting to deal with AA in a reasonable manner, and simply hire an attorney? Can I sue for pain and suffering of being held hostage on a plane without food or drink in a violent environement in which I felt threatened for 5 hours do you think? You’ve made it abundantly clear that you neither care for us as passengers nor as human beings by your actions. I fail to see why I would ever consider flying AA again after having been privy to your total lack of caring, your mechanically unsound airplanes and your complete and total lack of customer service. I have taken the liberty to read your BBB report and they stated and I quote:

   Customer Experience
   Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

   Lastly I wrote to Mr. Richardi, hoping he would respond, not you. It’s unfortunate he feels he’s too important to handle this matter.

   See below.

   We received your October 3 email sent to Mr. Richardi.

   I have to say overrall, AA has really deteriorated and I am extremely saddened by your loss of professionalism and courtesy. I used to love AA having flown them many times to and from the caribbean with my family. It’s a shame to see what was once a fine company go down the toilet. My guess is you’ll be going the way of Woolworth’s and K-Mart soon. I’ll give AA one last shot, otherwise, I’ll be speaking to my attorney. You have 72 hours to respond in a satisfactory manner. Judge yourselves accordingly.

   Sincerely,

   Cesar Ramirez
   7550 S. Blackhawk St., apt. 6-105
   Englewood, CO
   80112

6. On November 8th, 2007 at 10:49 am Jana Hyde said

   I have flown with AA several times over the years, and except for a few grumpy flight attendants, have never had a problem. However, my last flight is making me re-think traveiling with them again. I returned to DFW from a business trip to Washington, D.C. I checked in 2hrs and 15 minutes prior to the departure time. When I got to DFW, my bag wasn’t there. The baggage claim rep told me it hadn’t been put on my plane, but was on the next plane. When I asked why this happened, he said probably because it hadn’t had time for TSA to inspect it or there were already too many bags on my plane. This made no sense as I had checked in early. However, he said the next plane arrived at approximately 7:30 and my bag would be delivered to me between 10:00 and 10:30. When I asked for clarification if he meant 10:00 the following morning or that night he said it would be that evening. At 10:30, when it had not yet arrived, I called the number provided and was told by a rep that it was put on a delivery truck and they had a six hour delivery window, so I should get it by 3:00am. When I said I wasn’t happy with this delivery time, she said they could postpone it until the following day. When I said that wouldn’t work as I had to go to work the next morning and had a prior commitment the following evening, she stated in a sarcastic tone “So when in the next month will you be available for us to deliver your bag?”. I said I didn’t appreciate that and who could I send a complaint to. She told me to submit a complaint on-line, which I did. At 3:00 am my bag still hadn’t been delivered, so I called again. The agent checked with the delivery company and said, “Actually it wasn’t put on a truck until just recently, so it should be delivered to you between 6:00 and 7:00am. At 7:00am when it still hadn’t come I called back. This rep told me that the delivery company stops delivering at a certain hour and didn’t resume deliveries until around 7:00 or 8:00 the folllowing morning. I told her I wanted to speak to a supervisor. After being put on hold for quite a while the supervisor said she didn’t know why I had been told 4 different stories but that the delivery company should calll me and set up a delivery window of 4 to 6 hours. When I said I needed to be at work and wanted a specific delivery time, she said she’d have the company call me. An hour later they still hadn’t called, so I called AA again and said I wanted the number and information for the delivery company so I could call myself. The delivery company said they had my bag there in their warehouse. Apparently AA had lied to me all along and it was never put onto a truck at all. The delivery company was very nice and put it on a truck immediately and had it to me within the hour. I did not appreciate being given the run around and being lied to. If they had just said up front they didn’t know when it would be delivered, while I wouldn’t have been happy, at least I wouldn’t have been getting up in the middle of the night and early the next morning waiting for deliveries that never came. I found the majority of the baggage claim reps I talked to to be rude as well. And, according to AAs’s policy which I later found on their website, they are supposed to give the passanger a brochure at the claim desk which explains their baggage delivery policy. I was never offered a brochure, but was just given a claim ticket with the tracking number and a phone number and was told it would be delivered that evening. AA needs to do some retraining of their baggage claim staff on manners and policy.

7. On January 27th, 2008 at 10:09 am sue & Stan Zeveney said

   My husband ans I were on our honeymoon and left JFK in New York on the 11th of Jan. Our luggage was sent on another plane to another Island we let management know as soon as we arrived at Punta Cana to learn this and at Club Med . We were told that our belongings would be here later ,then later came still no luggage We were told tomorrow between 3pm and 6pm we sat in our room waiting we were dressed for 30 degree weather and now in 80 degree weather so now we were forced to purchase clothes to get us by till our clothes get there the clothes didn’t fit we didn’t like them we were then told tomorrow your stuff will be here and once again it wasn’t. we sat in our room every day waiting for our bags and they didn’t get there it the day before we were coming home so we ended up having to buy more clothes we asked what was the price in American money they told us we will find out when we put it on our credit card. We ended up spending $1300.00 on colthes we didn’t want or didn’t need we had all we needed in our luggage that’s what we needed. We just want to be compensated for our clothes our vacation was ruined. After reading about other peoples problems this just sounds like AA dosen’t care. Why is that? I guess we will have to get a lawyer involved also. I also got in touch with Tappy Phillips from Channel 7 news All AA need is a little bit more bad publisity. Thanks for listening

8. On March 3rd, 2008 at 8:57 pm Adriana said

   My friend and I flew AA from LAX to MIA - we were supposed to have a 3 hour layover in SFO, but our original flight out of LAX was so delayed that we would have missed the connecting flight, so we got on standby for a direct flight. Fortunately, we made the flight, unfortunately, our bags continued to SFO where they missed the connecting flight. We were going on a cruise and were advised in the Miami airport that our bags wouldn’t make it to our ship in time to leave, so we should purchase clothes to hold us over until the following day when our bags were supposed to be flown to our port (Freeport Bahamas) and delivered to the ship. Never happened. After spending the majority of my vacation on the phone with AA’s worthless customer relations, being blatantly lied to and condescended upon, we arrived back in Miami, still without our bags. The desk took our claim for up to $500 reimbursement (they originally offered $75/person!) and told us that we would have to contact customer service to have more than the $500 covered. They could not offer us a phone number and we had no access to the internet, which left us no choice but to email once we were back in LA. I have now contacted AA 18 times (between phone calls and emails). I finally received the $500 reimbursement, but was told by customer service that a higher reimbursement would have had to be done in MIA! Lied to, AGAIN. It’s now been 5 weeks since I originally checked my bag at LAX, and they have yet to find it. Also, I was just informed I would receive a “depreciated” value for my lost items. My friend and I have both been writing American and have been getting standard, templated responses. I just sent another email today - Here’s hoping something will actually happen!

9. On March 13th, 2008 at 4:57 pm Abdy said

   The same thing that happened to Susan and Odojoe happened to me!! I was scheduled to leave for Rome from HPN with a connecting flight in Chicage O’hare. Boarding time was 12:45 and we had a close connection time. Nevertheless we were sent to board the plane at about 1:45pm. Once on board, the captain asked himself over the pa why it had taken so long to get us to the gate since the plane had been ready for boarding as of 12:15 (we wouldve had an on time departure) he even went so far as to say we all deserved travel vouchers but that he didn’t have any on hand.

   Once on the plane we were stranded at the gate for nearly two hours during which I called AA’s 800 number and tried to make alternate plans. The phone rep told me to get off the plane because there weren’t going to be any flights from ORD to Rome until Wednesday and we wouldn’t receive hotel accomodations because it was “weather related”.

   I then proceded to ask if we would be reimbursed for the transportation from HPN back home and the next days cab fare from home to JFK (we were rerouted on a nonstop flight the next day) and she said: “American takes great care of its customers, just save all of the receipts for additional expenses incurred because of the delay and contact customer relations, they will take care of it for you”. I followed her instructions and what did they say? A big fat NO, they say they do not cover expenses for weather related problems but my problem was not weather related it was caused by the gate personnel not sending us out on time and then getting the flight delayed because of other problems. I will keep trying as there are about 500 dollars in additional expenses due to cab fare and 1 hotel night that was charged. Good luck to you all!!

10. On March 16th, 2008 at 1:36 pm Michael said

    Cesar writes … “I am totally outraged at how they treated us because we are hispanic and they (American Airlines) are racist.”
    Get over the fact you are Hispanic, I am Anglo and got the same treatment. I’m tired of people like you pulling out the Race Card. They dont owe you anymore than they owe me!

    Michael

11. On March 20th, 2008 at 11:15 pm Ken Gidner said

    I have a little tip for you now. With a little ingenuity and a lot of luck,
    I found the number for the corporate offices of AA in DFW ((972) 425-2469).
    Now this number will take you to an unused extension, but by pressing 0 and
    then 1, you can dial by name (last then first).

    I also managed to get the name of the Claims Department Manager - Debbie
    David. Her direct number is (972) 425-6551

    Spread the word. AA can no longer rebuff our calls with their phone
    sentries who” can’t transfer you to anyone”. Now All you need is a name and
    you can get connected right to them and give them an earful if they deserve
    it.

    Ken

12. On April 5th, 2008 at 11:38 pm Kaushik Das said

    Two years back, I took a personal trip to India on American Airlines ticket. During my return flight, the domestic carrier for the leg, Air Sahara, had a “technical problem” and cancelled the flight on 24th April 2004 between Calcutta and Delhi. As I was supposed to fly to Chicago via Delhi and the following flight from Delhi to Chicago was not till next evening, American Airlines agent promised me full refund of cancelled domestic sector ticket as they “couldnt” book me on a different carrier which was operating the same route that evening. Since I had to come back to Chicago as soon as possible due to professional reasons, I had no option to wait till the following day and had to purchase a 347.50 USD ticket to reach Delhi from Calcutta with Indian Airlines (who had the most helpful staff). After I reached Chicago, I immediately sent the ticket to the agent who filed the refund claim.
    It has been almost two years now, I am yet to get a penny from American Airlines. I hope they have one more disclaimer in their contract of carriage – “We reserve the right to cheat passengers”

    With best regards,
    Kaushik Das
    335 Bluesedge Ln
    Alpharetta, GA 30005
    678 225 6412

13. On April 12th, 2008 at 9:22 pm Jordana said

    I was scheduled to fly out of SFO to Miami on Wednesday, April 9 (during the grounding debauchle) on the red eye. I was packed, ready to go and then waited 40 more minutes past departure only to be told over the loud speaker that “we have some bad news, your flight has been canceled, we have no staff.”

    I was to fly on a 757, so this obviously was a bi-product of all the other cancellations. They could not re-ticket me as I was scheduled for a cruise the next day that they could not get me there in time for. I am now at a loss of one night at a hotel, an ENTIRE cruise and a chance to visit a group of friends that took 6 years to get a trip planned we could all attend. This incident seems like something they could have forecasted with all of the cancellations and I would have had more options to get to Miami!

    This was following a horrendous trip with my 2 year old from SFO to West Palm that took 26 hours and included rerouting us, promising someone would meet us in Miami at the gate to get us to the destination (no one was there), waiting almost 2 hours in line and then being put on a super shuttle for 3 hours to West Palm Airport to PICK UP OUR OWN LUGGAGE! Customer service was nil and they had no power to do anything to help us- or so they claimed.

    I am over it. This recent grounding of planes scares the crap out of me that they were allowed to be negligent with their fleet. They take full responsibility, but spin it like it’s more of a customer safety issue. If they really wanted us to be safe they would have kept up with their Preventative Maintenance. Now we all suffer. Thankfully, there were no fatalities.

14. On April 16th, 2008 at 9:30 am Stephen Doggette said

    As a Platinum Elite member with NWA, I received the announcement shown above. Whether the following quotation is legitimate or not, it is certainly appropriate … not only for this merger, but for those previous and the ensuing brouhaha to follow.

    We trained hard . . . but it seemed that every time we were beginning to form up into teams we would be reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization.

    Petronius Arbiter, 210 B.C.

15. On June 24th, 2008 at 8:46 am Lucia Griswold said

    Dear Mr. Elliott
    I am looking for some help with , what I feel ,is an unfair charge from American Airlines.
    I originally had a ticket from Tucson- Boston, then US Airways Boston- NY and back to Boston, and AA back to Tucson on April 21st.
    On the evening of April 20, I fell down a flight of stairs at my daughter’s in Quincy, MA and was taken by ambulance to Quincy Medical Center.
    I was in the ER for several hours with a head trauma and 22 stitches in my arm plus several other bruises and abrasions. They did a CAT scan and the Dr said I could not fly for 24 hours and wrote a note to that effect. My daughter, Amy Griswold faxed a copy of this along with a letter when we returned home that night.
    Since I was laying in the ER, I had someone call to cancel my flight the next morning and rebook it for April 23.
    AA charged me an additional $448.02 for my ticket plus $100. to change the ticket and $15. for the phone call.
    I don’t mind paying the change fee, but I feel they shouldn’t charge an additional ticket fee- this was done for a medical emergency- not for fun. Plus that, when you are in the ER what choice do you have but to make a phone call- that $ 15. an insult charge.
    I am contacting as many advocates as I can because I think this is entirely unfair- A neighbor of mine had her ear drum punctured a year ago and all she paid was the $100. change of ticket fee.
    To top it all off, you cannot talk to Customer Service- you must do it through Email- they call that Customer Service? How about all the people who don’t have computers?
    At some point, they contacted my daughter and offered me a $100. voucher on my next ticket. I don’t think that is acceptable.
    Thank you for your time and I hope you might have some success on my behalf with an adjustment from AA.
    Sincerely
    Lucia M Griswold
    520-577-1609
    5020 N Via Gelsomino

16. On August 13th, 2008 at 8:56 pm Jon said

    American Airlines worker is Racist on Flight 267 August 12, 2008
    267 Los Angeles, CA (LAX) 08/12/2008 08:20 pm Honolulu, HI (HNL)

    I was on this flight, it was pretty packed, and had six kids with me going to Honolulu for our holiday.
    A passenger sitting in front of me was not feeling well and complained that I was moving the seat and/or tray too much which may her feel “sick.”
    There was nothing I could’ve done about this, as I was not using my tray anymore then anyone else. I was also playing card games with me kids and occasionally they had to go out to use the restroom. It is tight, but it is economy class after all.
    Half way into our flight, the passenger in front of me (a white female) went and asked for a seat change and/or complained about me.
    Heidi, a flight attendant working in business class came over, and instead of talking with me in a civil manner, already assumed I was guilty of my accusations charged against me.
    I tried to tell her that I did nothing wrong and that’s there was nothing I could do. This lady in front of me is super sensitive. Maybe she has motion sickness, but there’s nothing I could do.
    Heidi, then shock my seat and show me what it must feel like for the lady in front of me and I got really upset, as I NEVER did anything like that.
    The discussion went around in circle where I tried to say: 1. the tray was not working well… as it would get stuck when I tried to close it. 2. this is economy class seats. 3. I have rights to as well to enjoy my flight with my family. 4. I did not like being accsue of something I did not do… which is to purposefully disrupt the lady in front of me.
    In the end, Heidi, the American Airline employee yelled and me and moved the lady to the front in business class.
    As I disembarked the plane, I went over to tell her how I thought she was out of line accusing me of doing things to the lady that I did not do.
    She said, well, “that lady was really upset.”
    I replied, “well, now I’m really upset.”
    She never apologized, and did not want to listen to my side of the story.
    This has been the worst flying experience I have ever had as I fly all the time.
    I said, “I’m going to write a strong letter to American Airlines. I think you think your job is secure, so your customer service goes down.”
    Heidi’s reply, “yes it is. and I do a good job.”
    My reply to her, “not today, not with me.”

    I wonder if Heidi knows that maybe that white-lady played her and got an upgrade.

    My friend said, “its interesting how a white blond lady, just sided with another white blond lady right away” which makes me think that Heidi may have a racial biases. If she does, American Airlines should not have her flying the most multicultural flight in America: the one to Hawai’i, America’s most diverse State.

    If you are a lawyer, and have some information and/or advice for me on how to follow up on this, I would appreciate it. In this day and age, this kind of treatment is uncalled me.

    If you have expereinced something similar by Heidi on American Airlines flight 267 or other flights to Hawai’i please write and comment as well.

    Key words: American Airline, American Airlines, Heidi, flight 267, LAX to Honolulu, Heidi is a racist.

17. On September 21st, 2008 at 2:56 am Hazrat Sultan said

    American Airline Inc.
    Agent 10 Jun /20.31 /2 N Y.
    JFK, JFK 42 NY 1931 10 Jun 2008 6B 55 EB
    File locater= SK JOL X
    Subject: Tagging luggage to BAHRAIN and giving boarding card to PESHAWAR
    Dear Sir,
    While going from London to J F K as mentioned my bag was delayed. Forget about that.
    But now once again, it is quite surprising that your agent at JFK (flight no. 104 12 sep. 635 p m) made a blunder by issuing me boarding card (4 072 5699304571) for London, Bahrain and Peshawar; while tagged my luggage (four pieces for two passengers) upto BAHRAIN.
    The inconvenience caused me great pain and financial loss; besides setback to your reputation. Mind it, my family and I use this airline over a decade.
    I would request you to hold proper enquiry and take severest disciplinary action against lady who tagged luggage at JFK. I may also be compensated within the ambit of you laws.
    I reserve my legal rights.
    Hazrat Sultan
    Ticket no. 07256699304573
    Newyork to London to Bahrain to Peshawar
    September 12, 2008 Fight no, A A 104 V
    Board. Card= 4 072 5699304571 1

18. On November 29th, 2008 at 7:00 am Erroll Strickland said

    I have become a new member of the AAdvantage team. Is there an answer why we can’t use past miles, even though UNITED allows it. I don’t understand, I know I wasn’t a member before but I have flown numerious of times and didn’t feel that it would benefit me to apply to frequent flyer miles. But now that I am a member why shouldn’t I be able to back track to flights that I have taken with this airline.

    Just a thought.

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