Comments on: Air Canada

By: Nathan

Nathan — Thu, 18 Feb 2010 04:43:41 +0000

Hi,

After reading your blog, I decided to send you some info about a horror story I had with Air Canada this past October. Despite my complaint and the validity of it, they blew me off. You may want to post this on your blog. I got absolutely nowhere with them and I’m appalled by their lack of professionalism and courtesy. You can read the whole story on my blog here:

http://www.travelswithnathan.com/2009/11/02/worst-airline-experience-ever/

and Air Canada’s response, here.

http://www.travelswithnathan.com/2009/11/26/worst-airline-experience-ever-air-canadas-respons/

As you’ll see, they just blew me off. No refund, no consideration, nothing. I considered suing them, then realized it would cost too much time, money and effort to do so. One thing is for sure. They don’t deserve to be in business. I’ll never fly with them again if I can possibly help it.

I don’t know if you can help me in any way with this, but it’s good information for your readers, at the very least.

Best Regards,

Nathan

By: Derek Casselman

Derek Casselman — Thu, 26 Nov 2009 19:57:50 +0000

I have been an Elite member for several years now! It is an absolute Joke! I despise this Airline with an extreme passion! Avoid them at all costs!

By: Charles

Charles — Fri, 24 Jul 2009 17:30:14 +0000

I have spent seven months trying to get a refund from American Airlines on a ticket for my mother which I cancelled before the flight date, who due to health reasons can never fly again. They have acted like an insurance company, that is to say they will do everything in their power to avoid paying me the refund. I could write a small book on the email exchanges, letters mailed but, ‘never received’, customer service web messages never returned and on and on and on. I finally went with registered mail so they couldn’t deny they had received my letters. They initially tried to just give me another ticket in her name and not a refund. I got one reply in a letter that said they could not give me a refund because the doctor did not use the word ‘never’ in describing the fact that my mother could not fly due to health reasons and old age. Their refund phone number will never allow you to talk to a human being. If you wind your way through the options there is one at the end of one series that says it will connect you to an agent. But what you will get is not a person, but another recording saying they have so many calls they can’t answer any more at this time. No long queue or even an hour’s wait…they just hang up! I was able to get some results finally by calling their 1-800-433-7300 number and talking to a supervisor. After some time on hold she said a voucher good for any family member was being mailed to me for the full amount. But I still haven’t seen it! I would have to rate this experience as one of the worst examples of customer service I have ever experienced in any industry.

By: Ian

Ian — Mon, 29 Jun 2009 15:22:36 +0000

I had a hilarious Air Canada experience when they lost a client’s instrument which he had to use to perform that evening- a didgeridoo, so not the standard violin- on a flight from Europe into Toronto connecting to Washington. Over the next week, the bag was variously in Toronto, National Airport, on its way to the hotel, already in the hotel, Toronto again, Dulles Airport then finally- on day five- it turned up in Vienna. The best bet was the outright lies I was told- the guy at Dulles insisted that it was on the truck (how many didgeridoos did they have?) when it was really in Austria. It was beyond farce.

Funnily enough, calling the CEO’s office had the correct bag on a truck on its way to rural Pennsylvania (where the client had now travelled to) within two hours. Wacky!

By: Bill

Bill — Sun, 28 Jun 2009 22:28:36 +0000

I have flown Air Canada twice to London and back in the past year and a half. I found their service to be just fine.

The seats going to Los Angeles don’t seem to have as much room, and I was concerned about spending 10 hours on a plane like that, but fortunately in economy class overseas, there seemed to be a bit more space.

Everything was as expected and I didn’t have any complaints.

By: wilford s charles

wilford s charles — Sun, 28 Jun 2009 22:05:32 +0000

i travel air canada twice and i like their style verry pleasant in every way.
keep it going air canada.

By: wilford s charles

wilford s charles — Sun, 28 Jun 2009 22:02:20 +0000

i am interest to be a regular flier soon from new york to toranto