Comments on: JetBlue says customer service “embedded in the core” leads to airline profits http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/ The travel troubleshooter. Mon, 15 Mar 2010 18:33:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: amanda http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-29104 amanda Thu, 24 Dec 2009 03:56:55 +0000 http://www.elliott.org/?p=8606#comment-29104 I do not fly JetBlue often as it is not usually the cheapest option (I am in NYC) and had the worst experience with their customer service. Granted, I have spoken with some gracious and lovely cust service rep's from JB as well, but this one supervisor was so rude as to make me question my willingness to fly the airline again. He was rude, disrepectful, and downright insulting. This is the 1st time I've ever written a letter to complain about a customer service rep. It is a shame that one person can so taint the image of an airline. I do not fly JetBlue often as it is not usually the cheapest option (I am in NYC) and had the worst experience with their customer service. Granted, I have spoken with some gracious and lovely cust service rep’s from JB as well, but this one supervisor was so rude as to make me question my willingness to fly the airline again. He was rude, disrepectful, and downright insulting. This is the 1st time I’ve ever written a letter to complain about a customer service rep. It is a shame that one person can so taint the image of an airline.

]]> By: Geith http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-26723 Geith Fri, 06 Nov 2009 23:24:40 +0000 http://www.elliott.org/?p=8606#comment-26723 JetBlue's customer service is a joke. They left our family of 4 stranded in the airport without luggage, transportation or accommodation after their clerk lost my wife's ID and made us miss our flight. They made promises to help us and then disappeared, leaving us to our own devices. I guess the good old days when airlines would take care of you are long gone! JetBlue’s customer service is a joke. They left our family of 4 stranded in the airport without luggage, transportation or accommodation after their clerk lost my wife’s ID and made us miss our flight. They made promises to help us and then disappeared, leaving us to our own devices. I guess the good old days when airlines would take care of you are long gone!

]]> By: Tarmac delay hall of shame: US Airways loses in latest month http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-25087 Tarmac delay hall of shame: US Airways loses in latest month Tue, 06 Oct 2009 16:13:24 +0000 http://www.elliott.org/?p=8606#comment-25087 [...] That’s something of a surprise, considering JetBlue’s reluctance to keep anyone waiting. [...] [...] That’s something of a surprise, considering JetBlue’s reluctance to keep anyone waiting. [...]

]]> By: Crissy http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24634 Crissy Sat, 26 Sep 2009 22:18:52 +0000 http://www.elliott.org/?p=8606#comment-24634 I live in NY and try to fly Jetblue whenever possible, I've never had a bad experience with them. I enjoy watching the TV's, not paying to check a bag and the fact that we get a drink and snack. They just do everything a little better then the rest and for that they have my loyalty that I'll pay a little more to fly with them over most of the other airlines. I live in NY and try to fly Jetblue whenever possible, I’ve never had a bad experience with them. I enjoy watching the TV’s, not paying to check a bag and the fact that we get a drink and snack. They just do everything a little better then the rest and for that they have my loyalty that I’ll pay a little more to fly with them over most of the other airlines.

]]> By: r. g. chamness http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24613 r. g. chamness Fri, 25 Sep 2009 21:09:02 +0000 http://www.elliott.org/?p=8606#comment-24613 MY wife and I started flying JETBLUE lbg to pdx because of direct flights we we went the last of AUG till 19 of Sept but my wife had to go to the hospitel for brain surgery the 14 th it cost more to change the tickets to the 25th than the tickets cost to start with we had to wait till the 30th and the change si\till cost us 160 dollars we are 75 and 78 years old MY wife and I started flying JETBLUE lbg to pdx because of direct flights we
we went the last of AUG till 19 of Sept but my wife had to go to the hospitel for brain surgery the 14 th it cost more to change the tickets to the 25th than the tickets cost to start with we had to wait till the 30th and the change si\till cost us 160 dollars we are 75 and 78 years old

]]> By: Chris http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24612 Chris Fri, 25 Sep 2009 20:46:13 +0000 http://www.elliott.org/?p=8606#comment-24612 Well Lisa as a passanger I would rather them think he is and I be protected then them just to let him on and he hijacks the plane and I end up in the Potomac River or somewhere to that nature. I am actually going to try Jet Blue for the first time because like the other person said, I am sick of U.S. Air and their outragoues fees and such. Sorry, but I don't blame Jet Blue for not going to Philly the Airport just sucks!! Well Lisa as a passanger I would rather them think he is and I be protected then them just to let him on and he hijacks the plane and I end up in the Potomac River or somewhere to that nature.

I am actually going to try Jet Blue for the first time because like the other person said, I am sick of U.S. Air and their outragoues fees and such.

Sorry, but I don’t blame Jet Blue for not going to Philly the Airport just sucks!!

]]> By: Lisa Skier http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24601 Lisa Skier Fri, 25 Sep 2009 17:58:05 +0000 http://www.elliott.org/?p=8606#comment-24601 Jet blue thinks my husband is a terrorist (extra security when he flew them - everytime - no other airlines did this) and my most recent experience we were on and off the plane 2 x before they decided we could leave (mx issues then paperwork issues) - not for me...although most other airlines are the same these days. Jet blue thinks my husband is a terrorist (extra security when he flew them – everytime – no other airlines did this) and my most recent experience we were on and off the plane 2 x before they decided we could leave (mx issues then paperwork issues) – not for me…although most other airlines are the same these days.

]]> By: Les http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24598 Les Fri, 25 Sep 2009 17:42:48 +0000 http://www.elliott.org/?p=8606#comment-24598 We went through T5 at JFK a couple of weeks ago. What a great surprise. Credit where due. We arrived early and instead of the usual draggy wait reading the paper we had a good leisurely lunch, glass of wine and a very positive experience at one of the out-of-the-ordinary caterers. To call the cafes at that terminal a 'food court' would be insulting. They were classy. Another welcome surprise; a short walk to the gate, not the usual forced march. Then JetBlue even got us to Oakland an hour early. Not a bad day in this dreary travel environment. We went through T5 at JFK a couple of weeks ago. What a great surprise. Credit where due. We arrived early and instead of the usual draggy wait reading the paper we had a good leisurely lunch, glass of wine and a very positive experience at one of the out-of-the-ordinary caterers. To call the cafes at that terminal a ‘food court’ would be insulting. They were classy.

Another welcome surprise; a short walk to the gate, not the usual forced march. Then JetBlue even got us to Oakland an hour early. Not a bad day in this dreary travel environment.

]]> By: Maggi Helms http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24597 Maggi Helms Fri, 25 Sep 2009 17:28:05 +0000 http://www.elliott.org/?p=8606#comment-24597 If I could, I would only fly Jet Blue - I have never had one complaint. If I could, I would only fly Jet Blue – I have never had one complaint.

]]> By: Fred Glick http://www.elliott.org/first-person/jetblue-says-customer-service-embedded-in-the-core-leads-to-airline-profits/comment-page-1/#comment-24596 Fred Glick Fri, 25 Sep 2009 17:17:54 +0000 http://www.elliott.org/?p=8606#comment-24596 Why does Jet Blue and Virgin have such great experiences with flying but they will not rescue Philadelphia. We are stuck with Useless Air (aka U S Airways), overpriced, no frills Southwest or connecting on Delta, Continental, American and United. Anything anyone can do to get JB and VA to PHL, I would be most appreciative! Why does Jet Blue and Virgin have such great experiences with flying but they will not rescue Philadelphia.

We are stuck with Useless Air (aka U S Airways), overpriced, no frills Southwest or connecting on Delta, Continental, American and United.

Anything anyone can do to get JB and VA to PHL, I would be most appreciative!

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