http://www.elliott.org/elliotts-email/whats-new-on-elliott-tourists-killing-tourism-the-secret-to-customer-service-and-spring-training/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/elliotts-email/whats-new-on-elliott-tourists-killing-tourism-the-secret-to-customer-service-and-spring-training/comment-page-1/#comment-25292 Richard Thompson Mon, 12 Oct 2009 13:48:11 +0000 http://www.elliott.org/?p=6134#comment-25292 Just returned from Tampa, FL. My flights to and from were great on AirTran...heck only ran an hour late on each leg ... not bad for them. When I got to Tampa I had a reservation with Pay-Less Car Rental ... and yes, they kept their promise with the car ... now the fun part ... first, they tried to talk me into taking a much larger car at a much larger price ... kind of normal for the rental car industry ... Now the real fun ... the insurance ... I said I declined all of that ... and the guy at the counter tried every thing from saying if I get one scratch it will cost me my retirment account ... also said that I HAD to take their insurance because they would NOT take American Express dealing if I had a problem ... then he wrote in BIG letters that I would have to pay $500 a day if the car had to be in the shop if I had an accident ... I kept saying no and his voice kept getting higher and louder ... Finally he realized that I was not to be suckered and handed me the keys. After all of this I was really interested in how the turn-in would go. So, I left my destination ealy to return to the airport ... and do admit that the turn in was fast and easy. Much to my surprise. Would I rental there again? Yep, because it was a great price ... only thing I would change is try and get into Tampa earlier and hopt that this guy in not working . Just returned from Tampa, FL. My flights to and from were great on AirTran…heck only ran an hour late on each leg … not bad for them. When I got to Tampa I had a reservation with Pay-Less Car Rental … and yes, they kept their promise with the car … now the fun part … first, they tried to talk me into taking a much larger car at a much larger price … kind of normal for the rental car industry … Now the real fun … the insurance … I said I declined all of that … and the guy at the counter tried every thing from saying if I get one scratch it will cost me my retirment account … also said that I HAD to take their insurance because they would NOT take American Express dealing if I had a problem … then he wrote in BIG letters that I would have to pay $500 a day if the car had to be in the shop if I had an accident … I kept saying no and his voice kept getting higher and louder … Finally he realized that I was not to be suckered and handed me the keys. After all of this I was really interested in how the turn-in would go. So, I left my destination ealy to return to the airport … and do admit that the turn in was fast and easy. Much to my surprise. Would I rental there again? Yep, because it was a great price … only thing I would change is try and get into Tampa earlier and hopt that this guy in not working .

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