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Burning question: The consequences of bad behavior? Have you every witnessed someone acting in a rude or obnoxious way while traveling? If so, what were the consequences of their bad behavior? Were they downgraded to a bad seat or put in a substandard hotel room? And could the confrontation been avoided? Please share your story and don’t forget your full name, city and occupation.
In this issue. Don’t miss a subversive MSNBC column about how to prevail in a credit-card dispute. I also have some insights into the power of nice and a remarkable story about an airline refund that went nowhere.
New posts
• 7 tips for a successful credit card dispute
• “Should I just take the money and run?”
• Is the Federal Trade Commission snoozing while the travel industry comes unraveled?
• A true story about the power of nice
• Reflections of the Windy City
• Your airline ticket’s no good here
• Business travel is flatlining — and here’s why you should be worried
• Somewhere over South Carolina, a few thoughts about in-flight Internet
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