What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

What’s new on Elliott? Spirit is one of the “good guys,” five-hour tarmac delays and an exclusive interview with the gnome

July 10, 2009

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New posts

Spirit Air’s Harvey: We want to be known “as the good guys”

Delta and United face steep fines for codesharing, denied-boarding violations

Why is it legal to keep passengers waiting on the tarmac more than five hours?

Broken guitars and viral videos don’t improve an airline’s customer service

The best things may come in small packages, but don’t call this gnome short

“This feels like a scam. You make a reservation … they keep your money.”

Which airlines charge the most in ticket cancellation fees?

Our underwriters

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Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

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