What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

What’s new on Elliott? Frontier’s customer service, the “unethical” travel agent speaks, and the collection agency problem

July 31, 2009

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In this issue. A one-on-one conversation with Frontier Airlines’ Cliff Van Leuven on the eve of a surprise bid by Southwest Airlines. Plus, an “unethical” travel agent speaks and the problem with a collection agency.

New posts

Frontier’s Van Leuven: Amid bidding war for airline, “we’re still in the service business”

“In my 40 years in travel, I’ve never seen anything like this”

Collection agency demands $1,700 for lost airline ticket — should I pay?

Domestic fares plunge 9 percent: “biggest quarter-to-quarter drop on record”

5 most affordable cities in America

It’s alive! Prime Travel Protection pursues customer who didn’t want “insurance”

Ewwwww! 5 worst rental car smells

“Should I just take the money and run?”

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Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

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