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In this issue. When it comes to customer service, are America’s airlines delusional? Plus, an exclusive interview with the American Association of Nude Recreation and a report on the cities with the worst traffic.
New posts
• Delusional airline industry pats itself on the back for “amazing” customer service
• “They tell me that I should have gotten my refund by now”
• Why is customer service and morale so bad in the airline industry?
• RCI posts bogus rate, won’t fix it — or talk about it
• Which city has the worst traffic in America? Survey says …
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Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.
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