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Last call to support this site. Our late summer fundraiser ends today. This is your last opportunity to help support the first customer-service wiki, On Your Side, which contains the names, numbers and addresses of the top customer service executives. If you’re a reader, here’s how you can lend a hand. If you’re a forward-looking company who wants to support this site by becoming a corporate underwriter or having your product featured in the fundraiser, please send me an email.
Find a cheap international flight now! Check out our underwriter Internationalflights.com, which is dedicated to bringing you cheap international flights and international travel to destinations all over the world. Find the best rates in seconds.
Let’s keep talking. Please follow me on Facebook or Twitter to continue the lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let’s face it, who doesn’t? — then you’ll want to be come part of my new travel panel.
Find affordable airport parking. Please visit our newest underwriter, Discount Airport Parking, which allows you to reserve airport parking online and save big! Reservation provided for major US airports including LAX, JFK, Seattle, Orlando, etc. Visit the site now.
New column. Please check out this week’s debut column on customer service on Mint.com. Every Thursday, I’ll be blogging for Mint about ways you can get better service from corporate America. Please join the discussion and leave a comment.
In this issue. How to fix your complaint faster, car rental companies exact their revenge, and Amtrak is “all aboard” with e-tickets.
New posts
• A Quicker Complaint Fixer: How to Speed Up The Resolution Process (Mint.com)
• 5 ways rental car companies can ruin your trip (MSNBC)
• Playing the media card in a resort fee dispute (Elliott)
• 5 tips for an effortless resolution of any customer service problem (On Your Side)
• Are car rental employees rewarded for finding dings and dents on your vehicle? (Elliott)
• Amtrak is all aboard with electronic ticketing in 2011 (Elliott)
• Airline declines credit card, then hires collection agency to extract $510 “cancellation” fee (Elliott)
• When should an airline tell you about fees? Survey says (Elliott)
Our underwriters
BestTravelDeals.net — Where you can find a community for travelers who are interested in stretching their travel budget. If you want to vote, submit a travel deal, or comment on a travel deal, please register (it’s FREE!). Get the details here.
Squaremouth.com — Voted the best travel insurance comparison site. Squaremouth is easy to use with powerful sort & research tools. 250+ travel insurance plans. Click here for more.
Cheapflights.com — Lets you search the best travel deals, then book your cheap airline tickets with one of its many partners. Check out Cheapflights.com.
Onlyrooms.com — Should Expedia and Priceline be scared of a tiny Youtube-based travel site? Onlyrooms.com offering two free nights in Budapest if you either book a hotel through its site or register your hotel as an agent for free.
Florida Vacation Auction — Where you can save up to 80 percent off retail on resorts, hotels and attractions in the auction and 20 to 30 percent via Buy Direct. No cost to use unless you win or buy. Register using promo code Elliott to get a $25 credit towards a winning auction. Details here.
TripInsuranceStore.com — Offers detailed trip cancellation travel insurance information. Call Steve, Deanna, Becky, Mary or Teresa directly at 1-888-407-3854 for personalized advice or visit it online.
Travel Insurance Review — Where you can get articles, reviews, and guides to help you find an insurance policy that will fit your individual travel needs. You can buy directly or use its comparison site to find a trusted and reputable travel insurance provider. Get more information.
FirstClassFlyer.com — Helps you fly first class for the price of coach. Get more information.
Skooba — Offers award-winning tech/travel carrying cases and accessories. Discount code ELLIOTT20 gets you 20% off and free shipping on orders of $50 or more. Visit Skooba.
If you want to feel the love of 80,000 weekly newsletter subscribers, you can become a corporate underwriter, too. Here’s how.
Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.
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