Has JetBlue lost its heart?

By | June 23rd, 2014

Thank you for reading Elliott’s Email, my irreverent and incredibly helpful weekly email newsletter. Don’t forget, you can subscribe to my daily email newsletter here.

What you need to know this week

Join Travelers United now. We’ve just launched, so why wait another minute? You can join Travelers United right now. We’re making travel better for everyone.

Has JetBlue lost its heart? As much as I love to fly on the New York-based airline, I just had to ask. I’ll explain why, and I’ll give you the answer in my USA Today column.

Who are the top theme travel videographers? You can cast your vote now. Also, vote for your favorite theme park blogger, top cruise blogger and best Twitter personality in travel.

Become the world’s smartest traveler. Buy my new book, How To Be The World’s Smartest Traveler, and you’ll never have another bad trip. (And if you do, you know where to find me, right?)

Thank you, Allianz Travel Insurance. The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. They are also fearless supporters of this site. We are grateful.

Needed: researchers. If you can find a needle in a haystack of words or unearth someone’s home phone number and email address, we need you! We’re just doing a little thing called saving the world. Wanna join us? Here’s how.

This week’s burning question

When “free” isn’t really free.  Have you recently been offered something “free” (like “kids eat free” or “free wifi” or a “free ticket”) while traveling, but discovered there were significant strings attached, rendering it not quite free. If so, I’d love to include your story in an upcoming column. Here’s my email address.

Related story:   Custom airfares: good or evil?

The latest news from Elliott

Can you fix American Airlines’ loyalty program?
Joyce Zaritsky’s case is almost certainly impossible to solve. But you know me – I’m a sucker for seemingly intractable problems.

Don’t be a chip-and-pinhead!
If you happen to drive down the Brenner Autobahn between Austria and Italy this summer, here’s a little advice for you.

Why are airlines redefining national borders?
Is Aruba part of the United States? I’m not the one asking. Hank Roden, a fine art photographer from Urbanna, […]

Hey Expedia, my flight is missing a leg!
Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it.

Help, my water heater is a lemon!
Andre Klass’s water heater is plagued by constant failures. Who’s responsible for this malfunctioning appliance, and can it be fixed?

“Is Priceline a scam?”
When David Rasmussen made a nonrefundable “name your own price” reservation through Priceline, he was in for a series of unpleasant surprises.

Let’s talk

I’m listening. The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me. Here’s my email address.

  • TonyA_says

    Has Jetblue lost its heart? Absolutely not.
    Their CEO went on TV the other day saying there was really more to this story.

We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.