New on Elliott: The best new travel blog of the year, a trip that was saved, and better service from a “bad” airline – Sponsored by

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Avoiding the TSA? How do you stay away from the TSA this summer? Are you refusing to fly? Or, if you do fly, do you have any strategies for avoiding an invasive pat-down? Please share your thoughts with me.

Email trouble. During the last two weeks, I’ve had some trouble with my email sending software. If this email is coming from, then I strongly suggest you switch to either my Yahoo! list — here’s a link — or to my RSS feed or my daily e-mail newsletter.

What I’m reading. Please vote on your favorite new travel blog of 2011. Here’s a trip that was saved, thanks to our friends at Enterprise. Watch a senator and a TSA manager go at it. And get the answer to the question: Can a “bad” company offer good service?

Featured posts

Is this enough compensation? Stranded in Mexico City, and that’s your offer?
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.

Can this trip be saved? Hey, you missed a scratch on your rental car
This is the front bumper of Jeffrey Scheid’s rental car in Reno. See anything? Yeah, neither do I.

Related story:   Hey air travelers, where are your luggage manners?

The 11 best new travel blogs of 2011
Even though I vehemently deny this is a travel blog, or that I’m a travel blogger, I just can’t look away. During the last few months, I’ve seen too many excellent new travel blogs arrive on the scene to remain quiet.

TSA Watch: Confronting an out-of-control agency
It’s been a week of run-ins between the TSA and its critics. Maybe the most interesting one was Sen. Rand Paul’s confrontation with Transportation Security Administration Chief John Pistole during a Congressional hearing.

10 Industries with the Worst Customer Service
You might be surprised at which scored the lowest — and why.

Can You Get Good Service From a “Bad” Company?
Yes, even “bad” companies can deliver excellent customer service. You just have to know how. Here’s how one Delta Air Lines passenger did it.

Why So Many Customers Are Getting the Runaround
In part because of outsourcing, passing the buck has become epidemic among companies. Sears hid behind a third party–and alienated a customer.


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Related story:   Elliott's E-Mail/May 28, 2008

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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or check out his adventures on his family adventure travel site. Contact him at Read more of Christopher's articles here.

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