New on Elliott: Bothered and bewildered, shooting in public and failing service scores – Sponsored by

By | June 21st, 2011

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What I’m reading. Why are air travelers confused? I have a few thoughts in my new National Geographic Traveler column. (By the way, I know American is back on Orbitz — the story was published before the court ruling.) Also, check out my Washington Post story on photography in public places. Over at CBS Interactive, I have analysis of this morning’s troubling new customer service scores for airlines and hotels. And, can this trip be saved?

Featured posts

Bothered and Bewildered
If you’re looking for a bargain airline ticket—and let’s face it, who isn’t?—then you’ve probably felt like banging your head against the computer screen lately.

Related story:   Elliott's E-Mail/August 21, 2007

Don’t shoot? But it’s a public space
Mind your camera when you’re traveling this summer. Taking an innocent snapshot in a public area may get you in trouble, even if photography is allowed.

Is this enough compensation? Orbitz calls off its collection agency, but …
Ah, the perils of being your own travel agent.

Can this trip be saved? Overcharged for her Air Malta baggage
When Linda Krasowski’s daughter Caitlin landed in London on her way to Malta, she was greeted with an unexpected fee. An Air Malta representative asked her to pay $250 because one of her checked bags was 10 pounds over the limit.

TSA Watch: Take a picture of a checkpoint, go to jail?
Bridget Garrity recently saw a sign at Baltimore-Washington International Airport that made her turn off her cell phone a little faster.

Delta is Worst Airline, Survey Finds
Airlines rank the worst of 47 industries surveyed, and Delta’s rating was at the bottom.

When Should a Business Break Its Own Rules?
Exceptional customer service sometimes means making exceptions. Just ask Ana Leiderman, an American who lives in Colombia.

Why Hidden Fees Are a Big Deal
The FCC accused four wireless carriers of levying unlawful fees, while consumers are livid about airlines fees. Here’s the right way to charge fees.


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Related story:   Elliott's E-Mail/October 16, 2007

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