The Elliott Readers’ Choice Awards

Polling starts Nov. 1 for the 2018 Readers’ Choice Awards. Please nominate your favorite companies now! Send us an email.

If you’ve had a positive customer service experience in 2017, this is your opportunity to let the world know about it.

Polling for the 2018 Reader’s Choice Awards will take place between Nov. 1 and Nov. 29, 2017. Winners will be announced in December.


We survey our readers every year on their favorite companies. Here are the winners.

2017 Elliott Readers’ Choice Awards

Domestic airline

1. Southwest Airlines
2. Alaska Airlines
3. United Airlines
4. JetBlue Airways
5. Delta Air Lines

International airline

1. Singapore
2. Virgin Atlantic
3. British Airways
4. Lufthansa
5. Cathay Pacific

Car rental

1. Hertz
2. Enterprise
3. Avis
4. National
5. Alamo

Cruise line

1. Royal Caribbean
2. Celebrity
3. Disney
4. Princess
5. Holland America

Ground transportation

1. Uber
2. Greyhound
3. Lyft
4. Megabus
5. Turo

Hotel

1. Hilton
2. Marriott
3. InterContinental (IHG)
4. Wyndham Hotel Group
5. Best Western

Online travel agency

1. TripAdvisor
2. Expedia
3. Kayak
4. Booking.com
5. Priceline

Subscription TV

1. DirecTV
2. Comcast
3. Verizon Fios
4. DISH Network
5. AT&T U-verse

Theme park

1. Epcot (Disney World)
2. Magic Kingdom (Disney World)
3. Disneyland
4. Universal Studios (Orlando)
5. SeaWorld (San Diego)

Travel insurance

1. Allianz Global Assistance
2. Travel Guard
3. Insuremytrip.com
4. Squaremouth
5. TripMate

Vacation rental

1. Airbnb.com
2. VRBO
3. HomeAway
4. FlipKey
5. Tripping.com

Wireless carrier

1. AT&T
2. Verizon Wireless
3. T-Mobile
4. Sprint
5. Consumer Cellular

Polling for the 2017 Readers’ Choice Awards took place between Dec. 25, 2016 and Jan. 1, 2017.


2016 Elliott Readers’ Choice Awards

Best app

1. TripAdvisor
2. Google Maps
3. Waze

Best domestic airline

1. Southwest Airlines
2. American Airlines
3. Delta Air Lines

Best international airline

1. British Airways
2. Virgin Atlantic
3. Singapore Airlines

Best car rental company

1. Hertz
2. Enterprise
3. National

Best cruise line

1. Royal Caribbean
2. Holland America
3. Celebrity

Best ground transportation

1. Uber
2. Taxi
3. Limousine

Best hotel chain

1. Marriott
2. Hilton
3. Starwood

Best online travel site

1. TripAdvisor
2. Kayak
3. Expedia

Best theme park

1. Epcot
2. Magic Kingdom
3. Disneyland

Best travel blog

1. Johnny Jet
2. Wendy Perrin
3. Peter Greenberg

Best travel insurance

1. Allianz
2. Travel Guard
3. Insuremytrip.com

Best travel news site

1. USA Today
2. National Geographic Traveler
3. The New York Times

Best vacation rental site

1. Airbnb
2. VRBO
3. HomeAway

Polling for the 2016 Readers’ Choice Awards took place between Dec. 25, 2015 and Jan. 1, 2016.


2015 Elliott Readers’ Choice Awards

Best app

1. Record360
2. Boingo
3. Waze

Best domestic airline

1. Southwest Airlines
2. Delta Air Lines
3. United Airlines

Best international airline

1. Virgin Atlantic
2. British Airways
3. Lufthansa

Best car rental company

1. National
2. Hertz
3. Enterprise

Best cruise line

1. Princess
2. Celebrity
3. Royal Caribbean

Best travel blogger

1. Alaska On The Go
2. Camels & Chocolate
3. Classe Tourist

Questions or comments about the awards? Please send a letter to the editor.

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