Vacations To Go Customer Service Contacts

Vacations To Go is a Houston, Texas-based online travel agency that bills itself as the “World’s Largest Cruise Agency” and “America’s clearinghouse for deeply discounted cruises.”

How to reach a person at Vacations To Go

Customer service: (800) 338-4962

Vacations To Go Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Office Hours (U.S. Central Time):
Mon-Fri 5:30 a.m. – midnight
Sat 7:00 a.m. – 10:00 p.m.
Sun 7:00 a.m. – 10:00 p.m.

What you need to know about Vacations To Go

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Vacations To Go

If the normal channels don’t work, try our executive contacts.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Vacations To Go’s mailing address

5851 San Felipe St. Suite 500
Houston, TX 77057-8006
https://www.vacationstogo.com/

Vacations To Go’s social media channels

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Vacations To Go’s executive customer service contacts

Primary Contact
Kari Bean
Vice President Customer Care
5851 San Felipe Street
Suite 500
Houston, Texas 77057-8006
[email protected]
(713) 974-2121

Secondary Contact
Elizabeth Jones
Vice President, Operations
5851 San Felipe St. Suite 500
Houston, TX 77057-8006
[email protected]

Chief Executive
Emerson Hankamer
Chief Executive Officer
5851 San Felipe St. Suite 500
Houston, TX 77057-8006
[email protected]
(713) 974-2121

Frequently asked questions about Vacations To Go

How can I contact Vacations To Go customer service?

To contact Vacations To Go customer service, you have a few options:

  1. Email: Use the address [email protected] for inquiries unrelated to purchasing a cruise.
  2. Phone: Call customer service at 800-680-2858 during working hours:
    • Monday to Thursday: 9:00 a.m. to 10:00 p.m.
    • Friday: 9:00 a.m. to 7:30 p.m.
    • Saturday: 9:00 a.m. to 5:30 p.m.
    • Sunday: 10:00 a.m. to 6:00 p.m.
  3. Mail: If you prefer written correspondence, you can write to:
    • Vacations To Go
    • 5851 San Felipe, Suite 500
    • Houston, TX 77057

What are Vacations To Go's customer service email address?

Email [email protected] for inquiries unrelated to purchasing a cruise.

What are Vacations To Go's customer service hours?

  • Monday to Thursday: 9:00 a.m. to 10:00 p.m.
  • Friday: 9:00 a.m. to 7:30 p.m.
  • Saturday: 9:00 a.m. to 5:30 p.m.
  • Sunday: 10:00 a.m. to 6:00 p.m.

How do I cancel my Vacations To Go reservation?

To cancel your Vacations To Go reservation, follow these steps:

  1. Email: You can email them at [email protected] for inquiries unrelated to purchasing a cruise.
  2. Phone: Call their customer service at (800) 680-2858 during their working hours:
    • Monday to Thursday: 9:00 a.m. to 10:00 p.m.
    • Friday: 9:00 a.m. to 7:30 p.m.
    • Saturday: 9:00 a.m. to 5:30 p.m.
    • Sunday: 10:00 a.m. to 6:00 p.m.
  3. Mail: If you prefer written correspondence, write to:
    • Vacations To Go
    • 5851 San Felipe, Suite 500
    • Houston, TX 77057

How do I get a refund from Vacations To Go?

To request a refund from Vacations To Go, follow these steps:

  1. Contact Customer Service: Reach out to their customer service team via one of the following methods:
    • Email: Send an email to [email protected].
    • Phone: Call their customer service at 800-680-2858 during their working hours:
      • Monday to Thursday: 9:00 a.m. to 10:00 p.m.
      • Friday: 9:00 a.m. to 7:30 p.m.
      • Saturday: 9:00 a.m. to 5:30 p.m.
      • Sunday: 10:00 a.m. to 6:00 p.m.
  2. Provide Details: Clearly explain the reason for your refund request, including relevant booking information.
  3. Be Patient: Allow some time for their team to process your request and respond. They will guide you through the refund process.

Do Vacations To Go have customer service chat support?

Vacations To Go does not provide an online customer service chat support service. Vacations To Go provides customer service through various channels. For inquiries not related to the purchase of a cruise, you can reach out to them via:

  1. Email: Send your queries to [email protected].
  2. Phone: Call their customer service at (800) 680-2858.
  3. Postal Mail: You can also write to them at the following address:

Vacations To Go

5851 San Felipe, Suite 500

Houston, TX 77057

How do I change or modify a Vacations To Go reservation?

To change or modify your Vacations To Go reservation, follow these steps:

1.     My Account: If you have registered to see their prices, you can manage your relationship with them through the My Account page. You can access it by clicking here. If you’re already a member, enter your email address in the “Already a member” box.

2.     Contact Customer Service: If you need further assistance or have specific requests related to your booking, I recommend contacting their customer service team. You can contact them via email at [email protected] or by phone at (800) 680-2858.

What are Vacations To Go’s customer service phone numbers for international customers?

If you’re an international customer, you can reach Vacations To Go customer service using the following toll-free numbers during the specified hours (U.S. Central Time):

  • Argentina: 0800-666-0164
  • Australia: 1-800-156-436
  • Austria: 0800-802-186
  • Belgium: 0800-75-366
  • Brazil: 0800-891-6493
  • Chile: +1-713-974-1484
  • Colombia: 01-800-518-9184
  • Dominican Republic: 1 (829) 200-2037
  • France: 0-805-98-79-69
  • Germany: 0800-1825829
  • Hong Kong: 800-906-514
  • Ireland: 1800-440-011
  • Israel: 1-809-494-236
  • Italy: +1-713-974-2121
  • Malaysia: 1-800-815-860
  • Mexico: (800) 681-1578
  • Netherlands: +31-85-064-4333
  • New Zealand: 0800-234352
  • Norway: 800-62-654
  • Panama: 8000249
  • Portugal: +351-304-500-766
  • Puerto Rico: (800) 570-6796
  • Singapore: 800-492-2616
  • South Africa: 080-099-0975
  • Spain: 900-931-397
  • Sweden: 020-12-76-10
  • Switzerland: 0800-561-663
  • Taiwan: 00-801-856-734
  • Thailand: +1-713-974-2121
  • United Kingdom: 0800-098-8546
  • Uruguay: 000-416-204-8561

If your country is not listed, call +1-713-974-2121.

How do I file a complaint with Vacations To Go customer service?

To file a complaint with Vacations To Go customer service, you have a few options:

1.     Email: You can email your complaint to them at [email protected].

2.     Phone: Call the customer service hotline at (800) 680-2858.

3.     Postal Mail: If you prefer written communication, you can send a letter to their address:

Vacations To Go

5851 San Felipe, Suite 500

Houston, TX 77057

United States

How to get professional help with your Vacations To Go problem

If you need help with Vacations To Go, you can contact our advocacy team or just click the "Get Help" button.

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