Qantas Airways Limited

Qantas Airways Limited is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Qantas also owns the low-cost airline Jetstar. Qantas is a founding member of the Oneworld airline alliance.

10 Bourke Road
Mascot, NSW, Australia 2060

Phone Contacts

Main: +61 (2) 9691 3636
Customer Service: +61 (2) 9490 1857
Toll Free: (800) 227-4500

Customer Service Resources

Customer Care form

Social Media Contacts


Executive Contacts

Rhonda Fong, Executive Relations,, or try:

Primary Contact
Stephen Thompson
Senior Executive Vice President, The Americas
8000 World Way West,
Los Angeles, California 90045


Secondary Contact
Vanessa Hudson
Chief Customer Officer
8000 World Way West,
Level 2
Los Angeles, California 90045


Alison Webster
Chief Executive Officer Qantas International
10 Bourke Road
Mascot, NSW, Australia 2060


Chief Executive
Alan Joyce
Chief Executive Officer
10 Bourke Road
Mascot, NSW, Australia 2060

or try

Last updated: January 29, 2020.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.