Netflix Customer Service Contacts

Netflix, Inc. is an American entertainment company founded by Reed Hastings and Marc Randolph. It specializes in and provides streaming media and video-on-demand online and DVD by mail.

How to reach a person at Netflix

Main: 408-540-3700

Customer Service:  800-585-7265

Toll Free: 800-585-7265

Netflix Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Netflix Customer Service Number: 1-888-NETFLIX or 1-800-585-8131

Contact form

Customer Service Chat

Customer service resources

https://help.netflix.com/help

What you need to know about Netflix

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Netflix

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Netflix’s mailing address

100 Winchester Circle
Los Gatos, CA 95032
https://www.netflix.com/

Netflix’s social media channels

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Netflix’s executive customer service contacts

Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
[email protected]

Secondary Contact
Brent Wickens
VP of Corporate Operations/Finance
100 Winchester Circle
Los Gatos, CA 95032
[email protected]

Chief Executive
Reed Hastings
Founder and CEO
100 Winchester Circle
Los Gatos, CA 95032
[email protected]

Alternatively: [email protected]

How to get professional help with your Netflix problem

If you need help with Netflix, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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