Nelnet Customer Service Contacts

Nelnet is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska.

Nelnet Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

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What you need to know about Nelnet

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nelnet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Nelnet’s mailing address

Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
https://www.nelnet.com/welcome

General correspondence

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816

Documents related to deferment, forbearance, repayment plans, or enrollment status changes

Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims

Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Documents related to bankruptcy claims

Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Nelnet’s social media channels

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Nelnet’s executive customer service contacts

Primary Contact
Mark Schilmoeller
Managing Director of Operations / Executive Vice President
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

Secondary Contact
Terry J. Heimes
Chief Operating Officer
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

Timothy A. Tewes
President
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

Chief Executive
Jeffrey R. Noordhoek
CEO
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

How to get professional help with your Nelnet problem

If you need help with Nelnet, you can contact our advocacy team or just click the "Get Help" button.

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