Mattress Firm Customer Service Contacts

Mattress Firm Inc. is an American retailing company and mattress store chain based in Houston. It acquired Sleepy’s LLC in 2016.

Mattress Firm Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

https://www.mattressfirm.com/customer-service-form.html – (Mattress Firm will typically respond within less than 24 hours)

Live Chat-https://www.mattressfirm.com/ – Click on “Chat With A Sleep Expert” at bottom of page.

What you need to know about Mattress Firm

Mattress Firm Inc. is an American retailing company and mattress store chain based in Houston. It acquired Sleepy’s LLC in 2016.

How to resolve a problem with Mattress Firm

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Mattress Firm mailing address

10201 S. Main Street
Houston, TX 77025
https://www.mattressfirm.com/

Mattress Firm social media channels

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Mattress Firm executive customer service contacts

Primary Contact
Tim Bowe
Vice President, Customer Care u0026 Retention
10201 S. Main Street
Houston, TX 77025
[email protected]

+1 703-599-0674

+1 703-587-6970

+1 877-696-6775

+1 540-206-6652

+1 507-634-6346

+1 507-634-4289

+1 704-256-3741

+1 703-729-7807

+1 703-729-0871

+1 505-994-3490

Secondary Contact
Josh Feinberg
Executive VP, Merchandising u0026 Innovation
10201 S. Main Street
Houston, TX 77025
[email protected]

(346) 718-5113 (Direct)

(702) 445-3951 (Mobile)

(713) 923-1090 *(HQ)

Chief Executive
John Eck
President and Chief Executive Officer
10201 S. Main Street
Houston, TX 77025
[email protected]
(713) 923-1090

[email protected]

How to get professional help with your Mattress Firm problem

If you need help with Mattress Firm, you can contact our advocacy team or just click the "Get Help" button.

Get Help