KLM Royal Dutch Airlines

Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol. KLM operates scheduled passenger and cargo services to more than 130 destinations worldwide. It is the oldest airline in the world still operating under its original name.

Schiphol East Airport
Amsterdam, Netherlands 1117 ZL

Phone Contacts

Main: (800) 374-7747
Customer Service: (404) 773-0305
Toll Free: (866) 434-0320

Email Contacts


Customer Service Resources

Request a refund form

Social Media Contacts


The website states Facebook and twitter are the best ways to contact them.

Executive Contacts

Primary Contact
Thirza Schapp
Director of Customer Experience
Schiphol East Airport
Amsterdam, Netherlands 1117 ZL

René de Groot
Managing Director and Chief Operating Officer
Schiphol East Airport
Amsterdam, Netherlands 1117 ZL

Chief Executive
Pieter Elbers
Schiphol East Airport
Amsterdam, Netherlands 1117 ZL

Last updated: April 1, 2020.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.