JustFly.com Customer Service Contacts

JustFly.com (JustFly Inc) is a Canadian company and subsidiary of FlightHub Group. 

How to reach a person at JustFly.com

JustFly.com (JustFly Inc.) Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about JustFly.com

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with JustFly.com

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

JustFly.com’s mailing address

3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1

JustFly.com’s social media channels

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JustFly.com’s executive customer service contacts

Primary Contact
Pamela Bardo
VP, Customer Delivery and Service
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
[email protected]

Secondary Contact
Marc Ghobriel
Chief Financial Officer
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
[email protected]

Chief Executive
Christopher Cave
Chief Executive Officer
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
[email protected]

Frequently asked questions about JustFly.com

How do you contact the JustFly.com customer service team?

You can use any of the following contact details to connect with the customer service team:

Main: (902) 620-0689

Customer service:  (213) 986-3515

Toll-free: (800) 717-5015 or (800) 253-4180

[email protected]

[email protected]

[email protected]

What are the customer service operating hours?

The customer service department is available 24/7 at (800) 717-5015.

How do you use your restricted travel credit with JustFly.com?

To use your restricted travel credit with JustFly.com in the US, follow these steps:

  1. Sign into My Bookings from the homepage.
  2. Select View My Booking.
  3. In the menu on the left, choose Cancel Booking.
  4. Depending on the airline policy, you’ll be presented with available options, which may include a refund and/or a Restricted Travel Credit.

Additionally, if you want to book a new flight using your restricted travel credit, you can follow these steps:

  1. Click on this link: Explore Flights
  2. Select “I Want to Book a Flight” > “I Want to Use my Travel Credits to Book a Flight”.

How to get professional help with your JustFly.com (JustFly Inc.) problem

If you need help with JustFly.com (JustFly Inc.), you can contact our advocacy team or just click the "Get Help" button.

Get Help

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