JetBlue Airways

JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.

Customer Relations

PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470

27-01 Queens Plaza North
Long Island, NY 11101
http://www.jetblue.com


Phone Contacts

Main: (718) 286-7900
Toll Free: (800) 538-2583

How to get through to an operator: press “0.”


Customer Service Resources

Contract of carriage
Customer bill of rights
Email form

 

A JetBlue insider notes: “We are all best reached through our email management software by emailing DearJetBlue@jetblue.com.”

Another good email address is CustomerRecovery@jetblue.com or (801) 365-2401.


Executive Contacts

Primary Contact
Laurie Meacham
Manager, customer committment
27-01 Queens Plaza North
Long Island, NY 11101
(801) 449-2097
Laurie.meacham@jetblue.com

Secondary Contact
Shauntel Lizzarazo
Director, Customer Support
27-01 Queens Plaza North
Long Island, NY 11101
(801) 449-2490
shauntel.lizzarazo@jetblue.com

Chief Executive
Robin Hayes
CEO
27-01 Queens Plaza North
Long Island, NY 11101
(718) 286-7900
robin.hayes@jetblue.com


What others have to say about JetBlue Airways

Aviation Consumer Protection Division Air Travel Consumer Report
Consumeraffairs.com
Epinions.com


Researched by Christopher Elliott and filed under .
Last updated: September 23, 2017.


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