Jet Airways Customer Service Contacts

Jet Airways (India) Limited provides passenger and cargo air transportation services. It operates through two segments, Air Transportation and Leasing of Aircraft. The company also leases aircrafts. It operates flights to 66 destinations in India and international countries, including Abu Dhabi, Amsterdam, Bahrain, Bangkok, Colombo, Dammam, Dhaka, Doha, Dubai, Hong Kong, Jeddah, Kathmandu, Kuwait, London Heathrow, Muscat, Paris, Riyadh, Sharjah, Singapore, and Toronto. As of December 8, 2016, the company had a fleet of 114 aircraft. Jet Airways (India) Limited was founded in 1992 and is based in Mumbai, India.

How to reach a person at Jet Airways

Customer Service:  91 22 3989 3333

Toll Free: 1-877-835-9538

International: +91 (city code) 39893333

Jet Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Jet Airways

We receive occasional complaints about Jet Airways. Here’s a reader who struggled months to get his refund.

How to resolve a problem with Jet Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Jet Airway’s mailing address

Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
https://www.jetairways.com/en/US/Home.aspx

Jet Airway’s social media channels

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Jet Airway’s executive customer service contacts

Primary Contact
Ms. Manasi Bhatia
Manager – Guest Relations
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]
+91 22 6121 2300

Secondary Contact
Ms. Deepika Poojary
Head of Guest Relations
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]

LinkedIn page:

Ms. Sonu Kripalani
Sr. Vice President – Guest Experience (including Guest Relations)
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]

Chief Executive
Amit Agarwal
Acting Chief Executive Officer u0026 Chief Financial Officer
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]

How to get professional help with your Jet Airways problem

If you need help with Jet Airways, you can contact our advocacy team or just click the "Get Help" button.

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