J.C. Penney

J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s for short), is a chain of American mid-range department stores based in Plano, Texas. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico.

 

 

6501 Legacy Parkway
Plano, TX 75024
http://www.jcpenney.com


Phone Contacts

Main: (972) 431-1000
Customer Service: (800) 221-0827
Toll Free: (800) 322-1189

(800) 221-0827 is the corporate customer relations number.  Appears to be higher in the food chain than the standard customer service number, so probably a good way to escalate a complaint. The number is not published on any company website.


Email Contacts

support@jcpenneyeservices.com

A customer service representative advised that they “…no longer use email for customer complaints”.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Boggs
Customer Relations Leader
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
mnboggs@jcp.com

Secondary Contact
Angela Schultz
Sr. Manager Corporate Customer Relations
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
aschul11@jcp.com

Chief Executive
Marvin Ellison
CEO
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000


What others have to say about J.C. Penney

In 2014 the Customer Service Scoreboard gave them a rating of 52.83 out of 200.  E.g., out of 350 customer comments, 303 were negative.


Researched by Wayne Tutzauer and filed under .
Last updated: September 7, 2017.


NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolution. Do not simply write to the CEO. This could severely limit your ability to resolve your issue.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.

Get smart. Sign up for the newsletter.