J.C. Penney

J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s for short), is a chain of American mid-range department stores based in Plano, Texas. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico.

6501 Legacy Parkway
Plano, TX 75024

Phone Contacts

Main: (972) 431-1000
Customer Service: (800) 221-0827
Toll Free: (800) 322-1189

Email Contacts


Social Media Contacts


Executive Contacts

Primary Contact
Mary Boggs
Customer Care Centre Manager
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000

Secondary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000

Shawn Gensch
EVP, Chief Customer Officer
6501 Legacy Parkway
Plano, TX 75024

Chief Executive
Jill Soltau
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000

What others have to say about J.C. Penney

In 2014 the Customer Service Scoreboard gave them a rating of 52.83 out of 200.  E.g., out of 350 customer comments, 303 were negative.

Last updated: January 29, 2020.

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