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Fareportal Customer Service Contacts

Fareportal is the travel technology company that owns CheapOair.com and OneTravel.com.

How to reach a person at Fareportal

Main telephone number: (646) 738-7813

Fareportal Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Fareportal

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Fareportal

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Fareportal mailing address

137 West 25th Street
11th Floor
New York, NY 10001

Fareportal social media channels

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Fareportal executive customer service contacts

Primary Contact
Ruben Bello
Global Vice President Customer Excellence
137 West 25th Street
11th Floor
New York, NY 10001
[email protected]

Secondary Contact
Glen Cusano
Chief Financial Officer
137 West 25th Street
11th Floor
New York, NY 10001
[email protected]

Chief Executive
Werner Kunz-Cho
Chief Executive Officer
137 West 25th Street
11th Floor
New York, NY 10001
[email protected]

Frequently asked questions about Fareportal

Customer service telephone number for Fareportal: (646) 738-7813

Fareportal is a travel tech company that runs a modern travel service called OneTravel, along with other sites like CheapOair. These sites give you options from over 500 airlines, a million places to stay, and hundreds of car rental companies worldwide.

OneTravel is part of Fareportal. They both offer travel services like booking flights, hotels, and cars. So, when you use OneTravel, you’re using a service from Fareportal.

Contact Fareportal customer service directly to start the cancellation process. You can do this by calling their customer service number at (646) 738 7813, or by sending a message through Fareportal’s website.

Contact Fareportal customer service directly to start the refund process. You can do this by calling their customer service number at (646) 738-7813, or by sending a message through Fareportal’s website.

Fareportal’s refund policy can vary based on the airline or travel agency you booked with. Here are some general guidelines:

  1. 24-hour refund policy: If you bought your ticket within the last 24 hours, it might qualify for a refund under the 24-hour refund policy. Basic economy tickets can usually be canceled and refunded within 24 hours of booking, as long as it’s at least one week before your scheduled departure.
  2. Credit card refunds: Refunds to your credit card typically take around seven business days to process after the refund request is made.
  3. Other refunds: For all other types of refunds, it usually takes about 20 business days to process the refund request. The refund amount can vary depending on the situation.

What is CFAR?: CFAR allows travelers to cancel their flight bookings easily, even if the airline policy states the ticket is nonrefundable. With CFAR, customers can receive a partial refund of up to 80%.

How to get professional help with your Fareportal problem

If you need help with Fareportal, you can contact our advocacy team or just click the "Get Help" button.

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