Emirates is one of the flag carriers of the United Arab Emirates.

P.O. Box 686
Dubai, U.A.E.

55 East 59 Street
Floor 5
New York, NY 10022

Phone Contacts

Main: (212) 758-3944
Customer Service: (800) 777-3999
International: +971-4-7081111

Contact us

Refund requests: ekusarefunds@emirates.com
(212) 758-3944 Option 2 – Ext 241

For lost and damaged baggage, +1 844 556 1400

Email Contacts


Social Media Contacts


Executive Contacts

Primary Contact
Andre Fick
Head of Customer Strategy
55 East 59 Street
Floor 5
New York, NY 10022

Secondary Contact
Mostafa Karam
Senior Vice President of Customer Affairs and Service Audit
55 East 59 Street
Floor 5
New York, NY 10022

Mostafa’s Profile

Nigel Hopkins
Executive Vice President of Service Departments
55 East 59 Street
Floor 5
New York, NY 10022

Chief Executive
Sir Tim Clark
55 East 59 Street
Floor 5
New York, NY 10022

Last updated: February 29, 2020.

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