Electronic Arts (EA) is a video game developer based in Redwood City, Calif.
Electronic Arts Responsiveness rating
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What you need to know about Electronic Arts
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Electronic Arts
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Electronic Arts mailing address
209 Redwood Shores Parkway
Redwood City, CA 94065
Electronic Arts executive customer service contacts
Primary Contact
Gabriel Turk
Director, Customer Care
209 Redwood Shores Parkway
Redwood City, CA 94065
[email protected]
Secondary Contact
Joel Knutson
Vice President Customer Experience
209 Redwood Shores Parkway
Redwood City, CA 94065
[email protected]
Chief Executive
Andrew Wilson
209 Redwood Shores Parkway
Redwood City, CA 94065
[email protected]
Frequently asked questions about Electronic Arts
Contact EA’s customer service team via its official support page, EA Help. You can use chat, or phone at (650) 628-1396, to get assistance with your game, EA account, or technical issues.
EA’s customer service department is available from Monday to Friday between 10 a.m. and 6 p.m. Eastern time.
For quicker responses regarding urgent matters, we recommend using chat or phone support at (650) 628-1396, as EA typically responds within 48 hours.
If you have any complaints or issues, you can submit them through the EA Help page.
If you have any complaints regarding EA Help, visit the EA Help page to voice your concerns.
EA live chat is available through the EA Help page during business hours.
The current CEO of Electronic Arts (EA) is Andrew Wilson.
If your EA account is banned, you can seek assistance from EA Help page.
How to get professional help with your Electronic Arts problem
If you need help with Electronic Arts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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