Crystal Cruises

Crystal Cruise Lines, most commonly referred to as Crystal Cruises, is a luxury cruise line headquartered in Los Angeles. The line was established in 1988 as a wholly owned subsidiary of the large Japanese shipping company Nippon Yusen Kaisha (NYK).

11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025

Phone Contacts

Main: (310) 785-9300
Customer Service: (866) 446-6625
Toll Free: (888) 722-0021

Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time.

Email Contacts

Customer Service Resources

For non-reservations issues, e-mail Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email’s subject line.

For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at

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Social Media Contacts


Executive Contacts

Primary Contact
Carmen Roig
Senior Vice President of Marketing and Sales
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025


Secondary Contact
Toni Neumeister
Senior Vice President of Hotel Operations
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025


Chief Executive
Tom Wolber
President and Chief Executive Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025


Last updated: January 29, 2020.

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