Crystal Cruises

Crystal Cruise Lines, most commonly referred to as Crystal Cruises, is a luxury cruise line headquartered in Los Angeles. The line was established in 1988 as a wholly-owned subsidiary of the large Japanese shipping company Nippon Yusen Kaisha (NYK).

11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025

Phone Contacts

Main: (310) 785-9300
Customer Service: (866) 446-6625
Toll Free: (888) 722-0021

Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time.

Email Contacts

Customer Service Resources

For non-reservations issues, e-mail Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email’s subject line.

For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at

Support feedback form

Find an agent for Crystal Cruise Lines

Social Media Contacts


Executive Contacts

Primary Contact
Carmen Roig
Senior Vice President of Marketing and Sales
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025


Secondary Contact
Toni Neumeister
Senior Vice President of Hotel Operations
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025


Chief Executive
Tom Wolber
President and Chief Executive Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025


Researched by John Galbraith and filed under .
Last updated: February 10, 2018.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolution. Do not simply write to the CEO. This could severely limit your ability to resolve your issue.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.

Get smart. Sign up for the newsletter.