China Airlines is the flag carrier and largest airline of the Republic of China. It is headquartered in Taiwan Taoyuan International Airport.
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What you need to know about China Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with China Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
China Airlines mailing address
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
China Airlines executive customer service contacts
Primary Contact
Chen, I-Chieh
Vice President
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]
Secondary Contact
Daniel Peng
Corporate Communications Office Vice President and Spokesman
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]
Hsieh Su-Chien
Chairman, President
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]
How can I contact China Airlines customer service from Taiwan and China?
Taiwan
Customer Service: + 412-9000 (Mobile: + 02 412 9000) Fax: +02 2514 6004 6
China
Customer Service: + 86 400 888 6998
Who do I contact with a customer complaint?
Customer Complaints: USA and Canada: China Airlines CSS department, 200 N. Continental Blvd. EL Segundo, CA 90245, U.S.A.
What is the international telephone number?
Can I change or cancel my flight on China Airlines?
You have the option to cancel or change your flight with China Airlines, but there are specific conditions and fees to consider:
Cancellation:
- You can cancel your itinerary through the China Airlines portal. Please note that a refund fee may apply based on your ticket’s rules.
- To cancel a selected flight segment for all passengers, use the portal at least 3 hours before the scheduled departure time. If any passenger has completed online check-in, cancel online check-in before canceling the booking.
- Some ticket types may only be refunded for the unused tax portion, following ticket rules.
- For flights to and from the U.S., passengers can cancel bookings for free within 48 hours of purchase.
Change:
- To change the date and time of your flight, use the China Airlines portal.
- For route changes, contact the Customer Center or Branch office for assistance.
- The fare will be recalculated automatically based on the fare rule when you change the flight, and any fare difference and service charges will be collected.
- Note that reissue/rebook applies to all passengers in the same booking.
Please be aware that these policies may change, so it’s advisable to check the most current information on the China Airlines website or contact their customer service directly.
How to get professional help with your China Airlines problem
If you need help with China Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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