Asiana Airlines Customer Service Contacts

Asiana Airlines, Inc. was established in 1988 and is one of South Korea’s two major airlines. Asiana has its headquarters in Seoul. It is a member of Star Alliance. Its subsidiaries are Asiana IDT, Air Busan, and Air Seoul.

Asiana Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

US Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010

What you need to know about Asiana Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Asiana Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Asiana Airline’s mailing address

14455 Hayden Road
Scottsdale, AZ 85260
https://www.godaddy.com/

Customer service resources

https://flyasiana.com/C/US/EN//customer/voc

Asiana Airline’s social media channels

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Asiana Airline’s executive customer service contacts

Primary Contact
Ellen Kim
Senior Manager Customer Relations
3530 Wilshire Blvd
Ste 1700
Los Angeles, CA 90010
[email protected]

[email protected]
Asiana Town
443-83, Ojeong-ro, Gangseo-gu
Seoul 07505, Korea

Secondary Contact
Hyomin Lee
Assistant Manager Customer Relations
Asiana Town
443-83
Ojeong-ro Gangseo-gu, Seoul 07505
[email protected]

Eunchul Kim
Manager Customer Relations
443-83
Ojeong-ro Gangseo-gu, Seoul 07505

Chief Executive
Won Yoo-Seok
Chief Executive Officer
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
[email protected]

How to get professional help with your Asiana Airlines problem

If you need help with Asiana Airlines, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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