Altice-USA Customer Service Contacts

Altice USA (formerly Cablevision) is the fourth-largest cable operator in the United States. Altice USA (through its Optimum, Lightpath and Suddenlink brands) offers digital cable television, high-speed Internet, voice, Wi-Fi and advertising services.

How to reach a person at Altice-USA

Altice-USA Responsiveness rating

rating
4/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Altice-USA

We receive occasional complaints about Altice. This consumer was still expected to pay despite Optimum’s failure to resolve the issue.

How to resolve a problem with Altice-USA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Altice-USA’s mailing address

1 Court Square
West Long Island City, NY 11101

Altice-USA’s social media channels

X


Altice-USA’s executive customer service contacts

Primary Contact
Vinny Guerrera
Director – Executive Customer Relations
200 Jericho Quadrangle
Jericho, NY 11753
[email protected]

Secondary Contact
Beth Rosenfeld
Sr. Director – Executive Customer Relations
1 Court Square
West Long Island City, NY 11101
[email protected]

Chief Executive
Dennis Mathew
CEO
1 Court Square
West Long Island City, NY 11101
[email protected]

Frequently asked questions about Altice-USA

How can I contact Altice-USA customer service?

You can reach Altice USA customer service through these methods:

  1. Email: Send an email to [email protected].
  2. Phone: Call them at (816) 279-1234.
  3. Website: Visit their official website and use the contact form provided.

What are Altice-USA customer service operating hours?

Altice USA offers customer service through various channels:

Phone Support:

    • For general customer service, call (816) 279-1234.
    • For Optimum Mobile:
      • Monday to Friday: 8 AM – 10 PM EST
      • Saturday and Sunday: 8 AM – 8 PM EST
      • Call 866-200-7186, or press 611 from an Optimum Mobile phone.

Online contact form:

Visit the AlticeUSA Contact Us page to submit your request online.

In-person support:

    • Altice USA has Optimum customer experience centers where you can visit during specific hours. For example, the Long Island center operates:
      • Monday to Saturday: 10 a.m.to 9:30 p.m.
      • Sunday: 11 a.m. to 6 p.m. (subject to mall schedule changes).

How can I cancel my contract with Altice USA?

To cancel your contract with Altice-USA, follow these steps:

Review your contract: Find your contract or service agreement. Look for terms about cancellation, fees, or notice periods.

Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. Have your account details ready. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum Mobile phone.

Inquire about cancellation policies: Ask about cancellation policies, including any fees or penalties. Provide your account information and reason for cancellation.

Follow the process: Altice-USA will guide you through the cancellation process, which may involve written notice. Follow their instructions carefully.

Return equipment: Return any Altice-USA equipment as instructed by the company.

Document everything: Keep records of your communication, noting dates, times, and the representatives you spoke to.

How can I get a refund from Altice_USA?

If you’re seeking a refund from Altice-USA, follow these steps:

Review your contract: Find your service agreement or contract. Look for terms about refunds, cancellations, or early termination.

Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum Mobile phone.

Inquire about refund policies: Ask about refund policies and any applicable fees or conditions.

Provide necessary information: Share your account details, reason for the refund, and any relevant documentation.

Choose a refund method: Altice-USA may offer different methods, such as card refunds or check refunds. Inquire about the process.

Document everything: Keep records of your communication, including dates, times, and representatives’ names.

How to get professional help with your Altice-USA problem

If you need help with Altice-USA, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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