Air China is the flag carrier of China.
How to reach a person at Air China
Main: +86 (10) 95583
Customer service: (212) 371-9898
Toll-free: (800) 882-8122
Air China Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
US address:
350 Fifth Ave., suite 6905
New York, NY 10118
What you need to know about Air China
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Air China
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Air China mailing address
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031
Air China executive customer service contacts
Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA
[email protected]
Secondary Contact
Yuelong Zhou
General Manager
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031
[email protected]
Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding Company and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang’an West Street,
No. 15
Beijing, China 100031
Frequently asked questions about China Airlines
You can contact Air China’s customer service at (800) 882-8122 or by email at [email protected]. Representatives are available from 6 a.m. to 9 p.m. Monday through Friday.
Air China allows cancellations within 48 hours of ticket purchase for a full refund. If you need to cancel a ticket, you can request a refund online for tickets purchased through Air China’s website.
To check your Air China flight status, visit the airline’s website and use the Flight Status tool.
Air China’s cabin crew typically speak English, especially on international flights.
Yes, Air China provides complimentary baggage allowances for both carry-on and checked baggage. For domestic flights:
– Economy Class passengers can check up to 20 kg (44 lbs) of luggage.
– Business Class passengers can check 30 kg (66 lbs).
– First Class passengers can check 40 kg (88 lbs).
No, Air China and China Airlines are different airlines. Air China is based in the People’s Republic of China and headquartered in Beijing, while China Airlines is headquartered in Taipei, Taiwan.
Yes, Air China offers in-flight entertainment with high-definition, on-demand viewing. Passengers can enjoy a variety of films, TV shows, and music through the AVOD system.
The airline typically offers rebooking options, alternative flights, or refunds. Passengers affected by flight cancellations should contact Air China’s customer service at (212) 371-9898 for assistance.
Yes, Air China allows flight cancellations and refunds.
Yes, Air China has a 24-hour cancellation policy. Passengers can cancel their reservations by calling (800) 882-8122 within 24 hours of booking, provided the booking was made at least seven days before the scheduled departure date.
Yes, Air China provides in-flight meals for passengers.
Air China offers in-flight Wi-Fi services on select aircraft.
How to get professional help with your Air China problem
If you need help with Air China, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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