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Something for nothing

June 26, 2002

United Airlines wants $1.8 billion. US Airways is asking for $900 million and Amtrak needs $100 million.

And who are they hitting up? You.

The airlines are going to the Air Transportation Stabilization Board while the National Railroad Passenger Corporation is requesting the money from Congress, but the bottom line is: that money could come out of your pocket when you pay your taxes.

And here’s a question that’s gone unasked in the debate over whether the government ought to salvage these carriers. What’s in it for us? What are United, US Airways and Amtrak doing in exchange for our help?

Apparently nothing.

Consider United Airlines, which just last week applied for a $1.8 billion federal loan guarantee. Why does it deserve the money? “We’re now burdened by short-term financing needs that are driven by the aftermath of September 11 and aggravated by the weak economic recovery,” says United’s Chairman Jack Creighton.

Huh? The taxpayers who will underwrite the United Airlines loan want to hear something else. Like what Creighton intends to do if he gets the help he’s asking for. He could start by promising to improve service (United was recently the most complained-about airline, according to the Transportation Department) or reform its unfair pricing that bilks its best customers with sky-high airfares.

US Airways’ reasons aren’t much better. Asked to defend its loan guarantee application, the carrier’s chief executive, Dave Siegel, said, “No airline has felt the impact of the steep drop in consumer demand for travel more than US Airways.”

So what? Passengers really want to know what Siegel intends to do about the lost baggage – almost three per thousand passengers, say the latest counts. Or its dismal on-time record (almost 20 percent of its flights are not on-time, according to the government). The numbers aren’t the worst in the industry, but US Airways could certainly do better.

And that brings us to Amtrak, a company so accustomed to being on the dole that it often doesn’t even bother justifying the expense to the American taxpayer. Take the joint statement issued by Amtrak Chairman Mayor John Robert Smith and its president, David Gunn, after word that the carrier was low on money and might shut down. “Amtrak is running out of cash and no agreement of how to provide a loan guarantee or appropriation that will continue train service to the end of the fiscal year,” they said.

That’s all. No pledges to fix the system, to shut down unprofitable routes – maybe, God forbid, to even make the Acela a high-speed train instead of just a train that makes fewer stops and has better seats than the old Metroliner.

The folks running our transportation companies believe they are entitled to a form of corporate welfare, and they’re so confident of their success that they couldn’t be bothered to explain to us, in plain English, why they deserve the help they’re asking for. They’re unwilling to entertain the possibility that we’d still find a way to get around if United Airlines, US Airways or Amtrak disappeared tomorrow.

Truth is, we would. It might not be easy at first. But it would happen: rail carriers would spring up to serve profitable inter-city routes. No frills airlines like Southwest and JetBlue would fill the void left by US Airways, and airlines like American and Delta would begin serving United Airlines’ old routes. Life would go on.

The carriers asking for federal loan guarantees should make a strong case to the people who will foot the bill – their customers, the taxpayers – about why they need to be saved. Make no mistake, this is your money. Take a close look at the terms of the agreement and you’ll find that your government is ultimately responsible for paying it back.

We may not be able to approve these loans, but we can certainly affect the outcome of the next election. And we will. Because there’s no such thing as something for nothing.

Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

1 comment

  • robert carter

    I recenty read your commentary on “Something for Nothing”, where you mentioned United wanting $1.8 Billion in aid. Maybe that’s why I haven’t received my reimbursement from them for ruining my luggage, suits, shirts, etc., on a trip I took.

    Back in November, I flew home to my mothers funeral. Being my mother, I wanted to make sure I had the right suit, so I took 4.

    On the return flight, I went to pick up my bags, which had tire tracks and a cut in it, along with a broke garment hanger on the inside. I took it to the counter and was told they would not repair the bag, but would pay for the cleaning. I got the suits cleaned and took the receipt back to them. On return, they said they couldn’t process it b ecause it was over $100.00, they had to send it to Chicago, their corportate headquarters.

    That was November. It’s now September. No word. No contact. No payment, No nothing. I have been to the airport 12-15 times, with no luck. Their customer service is a joke. It’s located in New Deli India. When calling there, good luck. I have been hung up on. Yelled at, and accussed of staging the whole thing myself.

    I have flown United for over 20 years. They were my airline of choice. I have come to the conclusion that,… United Sucks.

    Why bail them out! They don’t care about the money, bags, suits or anything else they owe me.

    Robert Carter
    Disgruntled Ex United Patriot

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