Help, my ticket fell through the cracks
Susan Null books two business-class tickets on British Airways using her Alaska Airlines frequent flier miles. But when she checks her reservation, she finds nothing. Alaska Airlines says her booking has “slipped through the cracks.” Can they retrieve it in time for her trip?
Incidentally, where’s my $10?
David Goldstein’s checked luggage is misplaced on a flight to Salt Lake City after he misses a connection. He spends $10 on socks and toiletries after Frontier Airlines promises it will cover his incidental expenses. But now the carrier is balking at a refund. What’s going on?
They didn’t leave the light on for me
Ellie Pope is offered a free room-night certificate as compensation for a bad stay at a Motel 6. But when she tries to redeem it, she’s told it’s no good. How do you get the hotel to keep its promise?
Help, my leg is missing
When Karen Kernohan discovers part of her flight from Calgary to Rome is missing, British Airways claims “extraordinary circumstances” are to blame and refuses to compensate her. Is she really out of luck?
No reservation in Las Vegas
Mary Jane Prough reserves a room in Las Vegas through Hotwire.com. But the resort she’s supposed to stay at has never heard of her, and she’s sent to a different hotel that’s out in the boondocks. What is Prough owed for the reservations snafu?
A canceled flight, a missing refund
It’s been two years since Niel Bratteli bought a roundtrip plane ticket from Dallas to Boston for his son. The airline, ATA, stopped flying from Boston to Dallas and his online travel agency, Travelocity, promised Bratteli a refund. But countless calls and e-mails later, there’s no sign of the money. What’s wrong?
No place to park — or sleep
Sandra Ferguson makes a reservation at a San Jose, Calif., hotel through ParkSleepFly.com. But when she tries to check in, the hotel has never heard of her. Does ParkSleepFly.com owe her a refund for the $180 she has to spend for long-term parking?
A mileage mess on my mortgage
Northwest Airlines promises Dave Herstad 18,375 frequent flier miles when he applies for his mortgage. He gets the loan, but not the miles. After several rounds of finger-pointing between supervisors at Northwest, Lending Tree and Home Loan Center, his miles remain missing. What should he do?
Hey, where’s my hotel room?
Dave Bucher books a hotel room through Cheaptickets. But when he checks in, he’s told there’s no reservation. So he’s forced to find another room, and now Cheaptickets is keeping his money. Can it do that?
Lost luggage in Las Vegas
On a nonstop flight to Las Vegas, Spirit Airlines loses Michael Germano’s checked luggage. He files a missing luggage report and a lost luggage claim, but the airline is ignoring his requests for compensation. What’s going on, and how can Germano get Spirit to respond?
Help! Princess confiscated my Cognac
When Jerry Leonard and his wife transfer from their cruise ship to a train, they give Princess their luggage, which includes a bottle of Cognac. The luggage is lost and later found, but the cruise line confiscates the Cognac. Should it replace the bottle - or is he out of luck?
Room with a wrong view
Bob Ledford is promised a room with a two-sided ocean view when he books through Expedia. But when he arrives, the view isn’t what he expected, the hotel doesn’t seem to care, and Expedia won’t post the negative review of the resort. What’s wrong with this picture?
That’s some cleaning bill!
Bart Everson’s bill at an Alabama resort includes a big surprise: a $166 “cleaning fee.” No, Everson didn’t trash the room; in fact, the charge hits his credit card before he even checks in. The fine print in his reservation does mention a cleaning fee, but doesn’t say how much he’ll be charged. Does he still have to pay?
Where are my airline vouchers?
After Myron Sigal’s wife is injured on a Mediterranean cruise, the Sigals can’t make their return flight from Venice to Philadelphia. US Airways promises them a voucher for the unused portion, but months later, there’s no sign of it. Is the money lost?
Rome will have to wait …
When Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?