Fred Rotgers’ recent flight from San Juan to Newark was canceled because of the weather. At least, that’s what United Airlines claims.
Loyalty. It ain’t what it used to be.
You can’t be too prepared.
To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he’s flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.
So you think you’re a smart traveler?
It would be inaccurate to say that American Airlines lied to Kori Conley’s friend when she tried to fix her airline ticket.
Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.
There are no more travel companies.
When you spend most of your waking hours advocating for consumers, it’s easy to lose your sense of perspective. Complaints pour in, often hundreds per day. I can’t help but feel like the customer-service apocalypse is imminent.
The intoxicating combination of junk fees and loyalty programs seems too powerful for even the most consumer-friendly airline to resist.
Maybe it’s time to rethink what we mean by “loyalty.” Maybe real loyalty, like trust, must be earned — not coerced or bought.
Richard Barnes wishes he hadn’t rented the car.
Bryan Perilman shoulda known better.
Don’t mess with Barbara Kotzin.
It’s one of the most common questions I get as a consumer advocate: How did you get that job?
Chase lied. United Airlines lied.
Who do I trust?
The government maintains a “no fly” list. Car rental companies keep “do not rent” lists. Hotels sometimes blacklist guests. So it probably makes sense that your favorite consumer advocate has a “do not mediate” list.
It’s the time of year when the days get shorter and my mood grows darker.
Rules are meant to be broken, right? Well, you might be forgiven for thinking so if you’re a regular reader of my work.
At the intersection of Highway 20 and Highway 101 in Willits, Calif., you’ll find three service stations. But look closely before you pump gas, otherwise you could pay a lot more than you expect.
When it comes to air travel, there’s a growing rift between informed and uninformed passengers.
Deadbeats. Gate lice. Entitleds.
Mark Hegeberg thought National would reward him with a lower price in exchange for his loyalty to the car rental company. So when he was looking for a car in Mexico, he clicked on the company’s website and volunteered his Emerald Club number.
If you’re tired of technology being used against you — and how can you not be after the the latest NSA spying allegations — then you’ll probably appreciate this man-bites-dog story.
If you thought tipping was out of control in the United States, try heading out to sea.
Jim Davies agrees with me that the Transportation Security Administration desperately needs a top-to-bottom reform. Like me, he wasn’t surprised when a Government Accountability Office study revealed widespread employee misconduct, including screeners involved in theft and drug smuggling activities, as well as circumventing mandatory screening procedures for passengers and baggage.