When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
Jacob Schwartz is excited to take his family to Australia, but his son requires emergency surgery, and they have to postpone their trip. Can he persuade Qantas Airways to forego collecting change fees so the Schwartzes can reschedule their trip Down Under?
Alex Tarce has successfully used Airbnb in the past, so he isn’t expecting any problems when he walks into the lobby of his most recent rental in Tokyo. But then the host tells him to sneak in behind the doorman’s back. What’s going on here?
When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?
When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each?
Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a
Michael McDonald wants United Airlines to pay his EU 261 claim. Why? The airline canceled his United Airlines flight from Frankfurt, Germany, to Dulles International Airport and then rebooked him for the next day. Can we help?
Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. Even though she explains that these are valid travel documents to enter China, she’s denied boarding.
Now she wants to know who is responsible for this travel fiasco.
Kelly Thomas receives a hard-to-believe offer from Booking.com. During her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true?
When Steve Mayer searched for a hotel room in Nashville, he found one — plus a Getaroom “service fee” that doesn’t make sense to him.
Don’t worry, I can help with that.
SATA Airlines downgrades Lawrence Hughes from business class to economy class on a flight from Porto, Portugal, to Boston. A representative promises a refund. Where is it?
When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? And is there time to do it before she leaves? Why won’t JustFly fix her ticket?
When French America Line cancels Frank Magarowicz’ second scheduled cruise, his story becomes one of an increasing number of refund complaints against the company and its sister company, Uncommon Journeys.
When Doreen Naumann tries to check in to leave Koror in the Republic of Palau, she discovers that her United Airlines flight doesn’t exist. But after Naumann has to spend an extra week on Koror, United won’t refund her additional expenses.
Jennifer Brown arrives late in the evening to an isolated, northern Canadian bus station and finds the building closed. She waits outside in the cold with a small crowd of fellow travelers, but her scheduled Greyhound bus never shows. Now she wants to know why Greyhound stranded her and refused to refund her ticket.
After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?
After Reza Alborz’s father dies, there’s almost no chance he can fly back to Iran to visit his family. Would Turkish Airlines consider refunding the plane tickets his mother bought?
Mary Bradley selects her seats on her upcoming United flight, but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United’s Promotion Bundle,” so why is she being charged for it?
Barbara Lawrence and her husband fly to Paris on Air France from Boston. They pay extra for premium economy seats because they want to get a good night’s sleep on the overnight flight. Alas, their seats don’t recline, but an Air France ticket agent in Boston tells them the airline will knock 20 percent off the ticket price to make amends for the broken seats. So where’s the discount they were promised?
When JetBlue cancels Jeslie Korah’s flight, she has to pay extra for her luggage and ground transportation. Korah wants a refund. Can we help her get it?
Philip Paul comes down with a serious case of buyer’s remorse after he signs a contract with the Palladium Travel Club. Surprisingly, the company agrees to release him from the deal — which makes Paul’s next move so perplexing.
Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay $850 to reschedule a future flight to a random date. What are the chances of a refund?
When CheapOair misspells the name on Jessica Vogol’s airline ticket, she tries to fix it. Is it too late to make a correction — and will she have to buy a new one?
When Carrie Martin and her family arrive to their latest VRBO rental they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund?