A few minutes after Michele Loftin’s recent commuter flight from Sacramento to San Francisco pushed back from the gate, it made an abrupt U-turn and returned to the terminal. A United Airlines crew member told passengers that the aircraft’s de-icer test had failed, and the airline eventually canceled the flight.
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
The experience of passengers like Nina Boal makes me optimistic about the future of air travel.
Tom Posch missed a weekend trip to Cleveland last summer after United Airlines overbooked his flight. Normally, travelers in Posch’s shoes would quietly accept the flight vouchers the airline offered as compensation.
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
Maybe it was the Bloody Mary that got Jean Shanley into trouble on a recent flight from Louisville to Las Vegas.
The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.
