Ben Cooperman’s New England vacation ended suddenly, but there was a silver lining, thanks to Alamo, Marriott, and Southwest, which waived change fees for him in an unexpected gesture of goodwill.
n 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.
You won’t believe how.
No one likes having their flight canceled.
Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas.
Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.
But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.
Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save.
Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all.
Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight.
Waiting in line to board a flight can be a good thing.
Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.
You probably already know about Zappos’ legendary customer service. If you don’t, catch this recent Good News Guy column and my follow-up interview with Zappos Customer Service Director Rob Siefker. And if there’s any doubt left, get a load of this.
Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered.
After a wonderful week in Pennsylvania with her family, Tricia Kalinowski learned that her Delta Air Lines flight from Philadelphia’s airport back home to Blaine, Minn., seemed hopelessly delayed from mechanical snafus.
If you’re a futurist, optimist or just a gadget lover like me, then maybe you sprang for a Nest thermostat in 2011.
Maria Enriquez’s story has a happy ending, and couldn’t we all use a little of that today?
She booked a ticket to meet her son in September. He was stationed at the Gulfport Naval Station, 80 miles from New Orleans, and was going to be deployed overseas, so she wanted to see him before he left.
Oh, one more thing: Her tickets were on Spirit Airlines.
Is a separate, mandatory hotel fee really a fee? A popular Chesapeake Bay Hyatt in Cambridge, Md., claimed it was when the Good News Guy himself recently stayed there to participate in a hosted professional workshop.
Is there anything you can’t get from Amazon?
Ellen Cuozzo remembers the day her 23-year-old brother died like it was yesterday.
David Collins left his pricey GPS in his Avis car rental while rushing to drop it off at the Eugene, Ore., airport.
The world’s most complained-about airline just did something really nice for CiCi Williamson on her red-eye flight from Philadelphia to Paris.
Ed Lawrence and his wife arrived in London from Boston on a Sunday with almost no cash.
Krystyna Isaacs forgot to put her beloved necklace back on after a TSA screening at Seattle-Tacoma airport.
Sharon Strelzer’s parents have been Marriott Rewards members for 16 years. But when she tried to use their points recently, they were all gone.
Gordon MacEwan bought five nonrefundable JetBlue round-trip tickets for a family vacation to Florida — and then couldn’t go.
Steve Cohen needed a new pair of shoes. The Annandale, Va., veterinarian turned to Zappos, the popular internet purveyor of
Steve Gamlin enjoys meat with his potatoes. Eating them at his local Five Guys Burgers & Fries led to a
No one likes having their flight cancelled. Especially in the middle of winter, seated in a plane, waiting for take-off on the Chicago airport tarmac, a day after Christmas.
Kathleen Pierz returned from a business trip to California to find her South Orange, NJ, condominium partially destroyed by a leaking pipe.
Howard Clauser completely forgot his laptop and suitcase in the lobby of the Wheeling, W. Va., Econo Lodge after he checked out.