Georgeanne Kojundic and her husband should have returned home early. But according to American Airlines, “the tower” at Chicago O’Hare Airport forced them to spend an extra night away from home.
Pam Kalra is a cancer survivor, but to add insult to injury, she is now having the painful experience of learning that airline loyalty programs are tilted one way — toward the airlines.
Charles Brown and his partner booked a villa in St. Thomas, Virgin Islands, through HomeAway. Brown’s girlfriend emailed a person claiming to be the “owner” of the villa and eventually agreed on a $6,300 price.
Can you guess what happened next?
When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle. The only problem: The date on the report showed that the damage happened after he had already returned it.
Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had expected to pay. It could have been avoided if he had only done what he already knew he should do.
When Wade Swann rented a vehicle from Hertz in Ireland last September, he thought making a choice between automatic and manual was just a choice, not an upgrade.
But as the old Irish proverb says, “The future is not set, there is no fate but what we make for ourselves.”
When Kathleen Langdon tried to visit her son in Tucson, Ariz., her connecting flight in Los Angeles was canceled. Not willing to be rebooked on multiple connecting flights, Landon and her emotional support cat spent two nights in Los Angeles at her own expense.
Hey Target, what’s going on with your gift cards?
I’m asking for customers like Kathie Nguyen. There’s a whole group of them out there, I suspect. I know because I’ve heard from them, and I know you’ve heard from them.
Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case.
It’s one of those dreaded “acts of God” that every one of us who every rents a car hopes we’ll never encounter: a hailstorm.
Unfortunately, Josh Turiel encountered one when he rented a car from Alamo. Fortunately, his rental car suffered no damage. Or so he thought.
When Dave Dzurick rented a Chevy Spark from Hertz through Priceline, a Hertz agent persuaded him to spring for an upgrade. Priceline charges in advance for your wheels, but changing from the Spark to an Elantra would cost extra.
Just one problem: The agent who upgraded Dzurick in Milwaukee didn’t tell him.
When Phil Newman’s son cracked his tooth at camp last summer, a local dentist treated him for a root canal and affixed a cap. Newman assumed the treatment would be covered under his dental insurance with Cigna. Wrong.
After TJ McDonald upgraded his airline seat, he was looking forward to flying in comfort from Chicago to Warsaw, Poland. Instead, he spent his flight enduring a barking dog.
Brenda Huber was on vacation, driving through Scottsbluff, Neb., when her car got a flat tire.
David Rolon and nine family members booked a trip on American Airlines from Philadelphia to Puerto Rico for a family reunion. But after their flight was delayed and then canceled, they had to make other arrangements. Now Rolon wants American to pay.
Four months ago, Matthew Goldsmith and his wife reserved a prepaid Dollar rental car through HolidayCars. When they arrived at the Dollar counter in Boston to pick up the vehicle, Dollar refused to release the rental car to them.
On a summer afternoon in 2015, as William Heffernan was napping in an aisle seat on a US Airways flight between Seattle and Philadelphia, a beverage cart pushed by a flight attendant slammed into his knee, jolting him awake.
Ralph Westfall wants his 50 euros back from American Express. Should I help him?
Erin Coffey and her husband were on Cloud Nine during their wedding. But when they departed for the airport the following day, they found figurative storm clouds hanging over their honeymoon. They were scheduled to fly to Italy on British Airways, but they weren’t allowed to board their flight.
Michael Smith and his wife booked a dream cruise to Alaska on Royal Caribbean’s Radiance of the Seas, only to have it stopped cold by a medical emergency.
When you fly, there is a surcharge for everything. Barbara Murphy-Sanders wishes she’d known that — and we wish we could have told her — before she booked her tickets.
Can John Hart’s United Airlines flight be saved? Not that it really needs saving, per se, since he arrived safely at his destination. And more or less on time.
Should John Call pay Alamo’s $260 bill?
I’d like to help Jack and Sue Guenza. A late spring storm interrupted their Mexican vacation, and they assumed their travel insurance would cover them. But, of course it didn’t, which is why they’re here now, asking the E-Team to do its thing.
In May 2015, Martha Swain booked tickets on American Airlines from Minneapolis to Shannon, Ireland for a golf trip her husband organized for a group of friends.
Daniel Zabek wants our help getting reimbursed for purchases he made when American Airlines lost his suitcase on a recent trip. American has already apologized and cut him a check for $1,575. Is that enough?
When someone mentions the “D” word to our advocates — as in “death” — their first response is invariably “we’re