She’s waiting to bake Christmas cookies. So where’s her mixer, JCPenney?

On Black Friday, Carol Broaddus sees a fabulous online deal for a shiny black KitchenAid mixer. With visions of all the tasty Christmas cookies she can create with this new machine, she quickly orders it. But now just days before the holiday, why aren’t there any confections being made?

Why is this company using my home address in its advertisements?

Stefanie Rembiszewski offers violin lessons via the music company Taylor Robinson at their request — and then discovers her home address listed as a business location in online directories. Her mailbox begins filling up with the company’s mail. Someone even rings her doorbell to inquire about lessons. Can we help her take back her home address?

Why didn’t I get the AT&T discount that I was promised?

When Suzan French wants to add her daughter to her family mobile phone account, an AT&T representative promises that it won’t cost any more than she’s already paying. But once she makes the change, her AT&T bills go up by $10 per month. Can our advocates help French get this additional amount to go away?

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