“People’s money disappears into black holes”

When Kamuran Alpural returned his broken refrigerator to Sears, the company promised him a refund of $1,000. Sears provided him with a transaction confirmation indicating that the refund had been issued to his account at Commerce Bank. But when Alpural checked his account the next day, the refund was not there. It didn’t show up in his account for five days.

My oven hasn’t worked in over a year. Can someone help?

Stevie Acalin’s oven stops working. Good news — she has a home warranty with American Home Shield (AHS). Bad news — the multiple repair companies AHS sends out can’t find a part to repair the oven. Good news — an AHS representative tells her they will replace her oven. Bad news — AHS appears to renege on its promise. Can our advocates turn up the heat on AHS?

I received a repair quote from Microsoft — why won’t they honor it?

When Diana Rubino’s Surface 3 suddenly stops working during her vacation, she calls Microsoft’s technical support and is given a quote to replace the tablet. But then she returns home and is surprised by the in-store employee’s refusal to honor that quote.

This personal trainer is not getting me into shape. I want a refund.

Andrew Smith purchases two Groupons, each worth three sessions with a personal trainer, for himself and his wife. They complete one session and schedule their second. But then Smith’s wife gets sick. When he tries to reschedule the remaining two sessions, he hears crickets from the trainer. At first, Groupon says it will give him a credit for the two vouchers, but at the last minute changes its mind. Can we help Smith get what he’s owed?

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