We love a happy ending

When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web.

“People’s money disappears into black holes”

When Kamuran Alpural returned his broken refrigerator to Sears, the company promised him a refund of $1,000. Sears provided him with a transaction confirmation indicating that the refund had been issued to his account at Commerce Bank. But when Alpural checked his account the next day, the refund was not there. It didn’t show up in his account for five days.

My oven hasn’t worked in over a year. Can someone help?

Stevie Acalin’s oven stops working. Good news — she has a home warranty with American Home Shield (AHS). Bad news — the multiple repair companies AHS sends out can’t find a part to repair the oven. Good news — an AHS representative tells her they will replace her oven. Bad news — AHS appears to renege on its promise. Can our advocates turn up the heat on AHS?

I received a repair quote from Microsoft — why won’t they honor it?

When Diana Rubino’s Surface 3 suddenly stops working during her vacation, she calls Microsoft’s technical support and is given a quote to replace the tablet. But then she returns home and is surprised by the in-store employee’s refusal to honor that quote.

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