Home Depot promises Kelly Spuzzillo’s new GE appliances will be delivered Jan. 8. No wait, make that Jan. 22. I
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?
After Mary Quintal cancels her visit to New York, the hotel concierge at the Grand Hyatt promises to refund her Broadway tickets. But the refund never comes, and it looks like her hotel plans to keep her money. Now what?
While planning a trip to visit her family, Christine Edwards finds a great Payless deal for a three-day car rental. But when her grandmother unexpectedly dies, Edwards needs to extend her stay for the rest of the week. Suddenly, Payless blindsides her with a $1,872 bill. Now she wants to know if she is simply at the company’s mercy or if we can reverse this massive car rental overcharge.
Sudhakar Paruchuri returns two new iPhones to AT&T, but now the company is refusing to refund his purchase. Is there anything he can do to get his money back?
Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates?
Kim Wacek sees a great “buy one, get one free” offer on prepaid spa services at a South Florida spa operated by Rejuv Maxx. She spends over $1,100 on the deal, but before she can enjoy any of the services the company closes its doors forever. Did she just get fleeced?
When the top of Joseph Hill’s new Kenmore washing machine shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed?
Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?
Linda Dutrow’s Karma hotspot can’t connect to the internet. The company won’t help her, so she turns to our advocacy team for help.
Jeri Lynn Wentz’s new living room set from Abbyson is peeling. Why won’t BJ’s Wholesale Club help her?
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
Jay Makda has a blacklisted Samsung phone. What does that mean, and why won’t Samsung give him a refund?
The ABS actuator failed on Pamela Cox’s Highlander. Why won’t Toyota fix it as promised? Let’s find out.
Before Jennifer Stathakis’s husband dies, he deletes his Facebook account. Can his estranged family members create a Facebook tribute page for him, even though it’s against his wishes?
Angela Wise decides to begin 2018 with a commitment to a consistent exercise plan. So she orders a brand-new NordicTrack treadmill. But when she receives an inoperable piece of equipment, her enthusiasm turns to frustration — and then anger. Can we help get Wise back on the right track?
Shortly after Etta Lazarus buys $381 in Carmel Kitchen gift card credit, the restaurant closes. The chain won’t refund her money. Is she stuck with a useless piece of plastic?
After he returns his Budget rental in New York, Jamal Alqiwani gets a shocker: a $729 bill for car rental tolls he’s already paid. Should he have to pay twice?
Neil Katz’s once-in-a-lifetime photo is lost and neither his cruise line nor the professional photographers on board can help him find it. Can this advocate help locate these lost photos?
Jackie Moellers’ Panasonic microwave doesn’t work, even though it’s just two years old. The manufacturer wants her to pay for the repairs, but Moellers doesn’t think she should have to. Who’s right?
Jennifer Chropkowski sees a fabulous deal on two cases of cat food at Walmart.com and places an order. But she only receives two cans. The retail giant promises to correct the problem, but inexplicably sends just two more cans — and a formal letter announcing that Chropkowski is now banned from Walmart. What’s going on here?
Avis Brown decides to brighten her 19-year-old granddaughter’s day by sending her a basket of holiday snacks from Wine Country Gift Baskets. This thoughtful gesture backfires in a big way when a gift of wine is delivered to the young lady’s college dormitory instead.
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
After Home Depot installs the wrong carpet on Monica Krupinski’s stairs, she asks for a refund or a fix. But is she entitled to either? And if so, how does she get it?
Just after he rents a minivan from Avis, Michael Thomas has an accident. He thinks he’s covered by insurance through his credit card. Turns out, things are a lot more complicated.
When Jensen Hwa is unable to upgrade the firmware in his Canon camcorder, he asks the company for help. Canon promises to perform the upgrade for free, but returns a broken camera to Hwa. Then Hwa tries to tell our advocates how to handle his case.