Joanna Au bought roundtrip plane tickets to Hong Kong through Singapore Airlines’ website. Even though the tickets were purchased in the United States, in dollars, she’s being charged a three percent “foreign transaction fee” by her bank. Au feels scammed.
2011 was quite a year, wasn’t it?
Dick Jordan became suspicious when he received the first postcard offering “two round-trip airfares to anywhere Southwest flies.” He’s a loyal Southwest customer, but this seemed too good to be true – and he thinks it might be a scam.
Bob Dolan thought the $1,750 check he received from a stranger had cleared with his bank. He thought wrong — and now he believes he’s been scammed.
Consumer advocate Elizabeth Warren is running for the U.S. Senate in Massachusetts and across the country, the Occupy Wall Street movement has taken hold as a grassroots consumer movement. Of course, there’s also Ralph Nader, who has made two unsuccessful presidential bids.
Carolyn Soucy thought she was getting a good deal on a credit score: Just $1 through a company called Experian Credit Monitoring.
They say 2012 is the year of the apocalypse, and while preventing the end of the world is beyond the power of this consumer advocate, there is one disaster I can definitely help you avoid: The apocalypse of your bank account.
The returning of gifts is almost as time-honored a tradition as Christmas itself.
You need to get Scammed now. Otherwise, you could get scammed.
Addie Adams’ microwave is constantly breaking down, and now Maytag wants another $275 to fix it. Should she pay the manufacturer or is there a better solution?
Can a book trailer be too controversial for Google?
I spend a lot of time harping on customers who screw up. Sometimes I can’t help myself. Not only are the cases interesting, but they’re also instructive.
Cheryl Emerson’s cheese is guaranteed for holiday deliver, but it doesn’t arrive until the next day. And it’s at room temperature and likely spoiled. She sends it back, but Murray’s will only offer 10 percent off a future order. Now what?
Customers do the dumbest things.
Globaleyeglasses.com offers cheap lenses, but what happens when you have a problem with your purchase. Well, one customer did, and she’s still waiting for a refund.
I handle customer complaints for a living – the good, the bad and sometimes, the incredibly stupid.
Jeni Wilson has two problems with a clothing store, and they seem to be related. Why can’t she get anyone to help her?
Thinking of a career in consumer advocacy?
The holidays are high season for scam artists.
When Anthony Guglielmo buys a Kenmore oven from a Sears outlet, he finds the range doesn’t work as expected. He’d like Sears to replace it — after all, he bought “insurance” to cover it — but the retailer has other ideas.
Wayne is so embarrassed by his decision to pay $2,300 for a travel club that he asked me not to use his full name. I understand his reluctance. He’s a well-educated professional who was just looking for a way to save money when he traveled, and he feels scammed.
How quickly we are to invoke the “S” word when things don’t go our way.
While Andre Klass is installing a computer, the chassis malfunctions, damaging the custom PC. Neither the reseller nor the manufacturer will take responsibility. Where, exactly, does the buck stop?
American businesses speak another language.
Mary Ann Hoey thinks she’s applying for the government’s Global Entry program. Instead, she pays $50 for a similar program called Nexus. Now, the government is refusing to refund the fee. Can she get her money back?
Ellen Gonella is a guest at the Westin Kaanapali Resort in Lahaina, Maui, a gorgeous beachfront property with a little smoking problem.
If you think the spam epidemic is under control, then I have a check from Nigeria with your name on it.
I’m kidding; I don’t.