John Baker’s takedown of bad airline math topped our list of this week’s stories. Is anyone surprised?
What’s your secret?
For years, readers have asked me how I’m able to successfully fix so many consumer problems. (Not all of them, of course, but many).
You did it.
In less than two weeks, you helped us raise enough money to keep the site running for another six months. Many thanks to everyone who supported us financially.
This week’s top story was Charlie Leocha’s takedown of airline seat “densification” and what it means to you.
What does the TSA and the Knee Defender have in common? They’re both incendiary topics on this site.
I’m putting them together today for a good cause.
It’s not fair.
How many times have you heard that in the last day? We’ve argued about unfair contracts, unfair policies, and unfair prices.
These are strange times.
Did you catch the story about the passenger who bit another traveler on an Aer Lingus flight from Lisbon to Dublin? He was restrained, lost consciousness and later died.
If you have a question about travel insurance, don’t worry. We’ve probably already answered it on our new frequently-asked questions about travel insurance page. The section went live a few minutes ago.
The rumors are true. We’re giving away a satellite phone and two months of service.
As you can probably tell, this isn’t your average fundraiser.
I was going to start this story with a list of today’s amazing prizes we’re giving away to new underwriters, like your choice of a new Fodors guidebook. Or a Comuse Travel’s Time to Take a Map necklace.
Be honest. You want to make the world a better place. That’s why you read this site. Every time a consumer wins, you feel a little better about our planet. I know I do.
We didn’t know why RoseMarie Jonasson needed the name of the parking complaints division at Sacramento International Airport. Maybe someone broke into her car while she was away on a trip. Maybe someone had vandalized her vehicle.
You’ve got questions. We’ve got answers.
This week’s FAQ topic is vacation rentals. And it’s a good one.
Humana, the Louisville, Kentucky-based health care giant, made several moves in 2015 to improve its financial performance and customer service.
I’ve been locked in my lab for the last few days, working on something I hope will help a lot of people.
Can a smartphone really keep you safe?
“Interline agreement” is one of those jargon terms that might seem pretty meaningless to outsiders.
The email from Jonica Brooks, received yesterday morning, was a simple request.
We didn’t have to post the executive contacts for Auto Europe this morning. Our researcher, Sebastien Almon, didn’t have to go digging for the names of the head of customer service and the other executives. But we had to.
Normally, I would be using this feature to talk about the brilliant job our researcher, Libbie Griffin, did on the American Cruise Lines executive contacts.
As I write this, the printing presses are still cooling from publishing our latest executive contacts for Carlson Rezidor.
All Julie Pavlin wanted was her miles. She’d booked a ticket on South African Airways (SAA) with the understanding that her United Airlines account would be credited through its code share partnership.
Walgreens liked Duane Reade so much that it bought Duane Reade in 2010.
If you’re like Elton Juter, you’ll want today’s executive contacts for Virgin Atlantic Airways.
Casino hotel cases are few and far between. Let’s just say resorts in Las Vegas and Atlantic City like to deal with their problem guests quietly.