When Vance Luke bought an airline ticket for his daughter, he added optional “Ticket Protection” through International Travel Network (ITN). So when his daughter was hospitalized just before her trip, he expected that she would get a full refund for the cost of the ticket.
Deborah Glotzer showed up for her recent Delta Air Lines flight from Boston to Seattle. Her flight crew didn’t.
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived at the embarkation terminal, Carnival refused to allow them to board the ship: Their boarding passes were for Dec. 31, 2017, instead of Dec. 31, 2016.
Baris Evran’s story may sound familiar. The resolution will not.
Ellen Kim reserved three nights at the Hotel San Zulian in Venice, Italy, through Booking.com. But when she checked in, a representative told her the property was overbooked and sent her to the Hotel Panada.
Arun Rao tried to take advantage of a “Best Price Guarantee” for a two-day stay at an InterContinental Hotel. He wanted a free night at the hotel offered by the guarantee. But was he entitled to one?
How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.
All she’s received is a $26 refund.
When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.
Kim and Joe Christiana were headed home to Baton Rouge, La., from their son’s wedding when they got an unexpected change in their itinerary.
How much is an involuntary downgrade from a first or business class airline seat to coach worth? It depends on the route and the entire ticket value.
When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim.
How much compensation is a malfunctioning airline seat on LOT Polish Airlines worth?
Judy Miller wants to know. She would like a cash payment after being forced to sit upright for nine hours. But she was offered a voucher and a discount off a future flight — on another airline.
Marty Schonberger booked a trip to Petra, one of the world’s great archaeological sites, with Fun Time tours. Everything went perfectly until the group’s bus got back to the Israeli border. Then, as he wrote to us, suddenly it wasn’t a fun time.
When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid.
It was supposed to be the trip of a lifetime for Marion Aymie and her husband. But their plans ran aground when Princess changed the cruise schedule.
Diana Lawson, 60, a self-professed “knitting grandma,” recently traveled to Lubbock, Texas, with power tools in her luggage. On her return flight, she was denied boarding and removed from the airport by two police officers and two American Airlines employees. She flew a different airline the following day and wants compensation from American.
If a company promises a discount, but there’s no record of it, did it really happen?
If Chris Sigmund could flop on his Living Spaces couch in frustration, he’d do that. But the couch has been coming apart ever since he received it, and Living Spaces won’t offer him a resolution he’s willing to accept.
When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.
Van Le’s daughter didn’t make her flight. And it cost her.
A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?
Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one.
Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation.
Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip.
Tim Murphy booked flights on Expedia for himself, his wife and their four children for an Italian vacation. A strike by French air traffic controllers threw a wrench in their plans. Now he wants to know if his missed connections are fixable.
Just what constitutes a “full refund”? James Patterson is asking this question after Norwegian Cruise Lines (NCL) canceled his cruise.
When there is a death in the immediate family, those who are grieving are oftentimes released from their obligations. This is done out of respect.