Here’s why you shouldn’t show up late to the gate

When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he spent to get them home, but it refused. Now he wants us to help him — but can we?

Was this a Spirit Airlines computer glitch or just user error?

Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?

I was detained in Abu Dhabi. Shouldn’t American pay my expenses?

On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh?

Can the Palladium Travel club just refuse my refund like this?

Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?

American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?

She just wanted to enjoy her champagne in Canada

If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out.

This guy is making threats to the wrong company!

Bradford Roberts was cheated out of $356. That’s what he paid for a Bed Bath & Beyond gift card with a face value of $400. But when he tried to use the card, he learned it had no value. He’s angry with Bed Bath & Beyond and has been making threats to the company. Now he wants our advocates to join him on his quest. 

Is this a sure fire way to lower your credit score?

Sharon Lewis doesn’t think of herself as a deadbeat. She makes responsible financial decisions, which includes paying her credit card bill on time every month. Target, on the other hand, apparently does think of her as a deadbeat. It recently rewarded her responsibility by slashing her credit limit.

A stranger on my bus tour made me sick. Can I get a refund?

When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.

The Sheraton Suites abandoned me during the hurricane

n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?

TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.

After “routine” TSA screening, one passenger says: never again!

Editor’s Note: The following post concerning a recent TSA screening uses anatomical terms to describe reproductive organs and may not be suitable for all audiences.

Kimberly Marcus is an educational consultant from Alfred, N.Y., who describes herself as a law-abiding citizen. Yet she says the Transportation Safety Administration (TSA) has treated her worse than a convicted felon, sexually assaulting her and “repeatedly touching my private areas.”

No, Uber doesn’t owe you a free flight to St. Martin

David Kresl found out the hard way that Uber’s ride scheduling window is a guideline and not a guarantee. His Uber driver arrived late to take him to the airport. And now he wants the ride-sharing service to pay for his sister-in-law’s trip to St. Martin.

Huh?

A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?

Get smart. Sign up for the newsletter.