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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
Why a luggage delay does not entitle you to a ticket refund
Here’s what happens when you use a consolidator and then miss your flight
Delta delayed our flight and the stress almost made my wife miscarry our baby
Why won’t Expedia honor its “Best Price Guarantee”?
Why should I be penalized for my medical condition?
I was forced to buy a $20,000 diamond on my Royal Caribbean cruise. How do I return it?
Is it mandatory to purchase CDW insurance from your car rental agency in Mexico?
He noticed the fine print one moment too late
Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?
I was bumped from my Spirit flight. Wasn’t I?
Why won’t American Airlines pay me for my new flight?
Here’s why it’s important to read the terms of your trip insurance policy
The airline said it was a weather delay. This passenger thought otherwise.
Someone called and canceled this traveler’s flight — from her phone
An Airbnb contract misunderstanding leads to a $1,400 loss
My flight home from Hawaii was canceled. Why?
No, all business class seats are not created equal
Why was my refund issued in travel vouchers?
Why you shouldn’t purchase two one-way tickets to save money
Yes, Lufthansa can charge a “huge fee” to change your flight date
Want a refund on your vacation rental? Then don’t do this.
Even an extremely delayed flight does not always result in compensation
My travel agent charged my card for someone else’s cruise
For the last time, no, a nonrefundable ticket is not refundable
Yes, you can be stopped at the gate because of a damaged passport
A canceled cruise to Cuba cost this couple hundreds of dollars
My birthday stay was a disappointment. Can I get a refund?
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