When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?
When Norwegian Air rescheduled Steven Marin’s flight from New York to Rome, the change cost $3,282 — which he would like the airline to pay. Along the way he discovered something maybe you already know: A Norwegian Air cancellation doesn’t mean it’ll pay for a new ticket.
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered that the advertised heating in her VRBO rental was nonfunctional. She tolerated the plummeting indoor temperature for several days before she abandoned the condo. So why won’t VRBO refund her money?
Stacy Benton expected her recent Carnival cruise to be filled with memories that would last a lifetime. And it was — just not the good kind. She says her wheelchair-bound mother-in-law had no access to a bathroom during the 5-day cruise. And now she wants a refund for this cruise nightmare.
Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.
Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.
Abdul Mughal and his family needed a Schengen visa when they flew from Washington, D.C., to Tajikistan recently. They didn’t get one and had to pay another $6,000 to get home.
Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade.
But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400.
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and was left behind.
Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?
Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.
He waited until the last minute to make a purchase that would keep his account in good standing and prevent his points from expiring. However, the company claims the clock ran out for Gillette and his points. But did it?
Just in case you’re wondering, you can’t negotiate your Hotwire discount after you click confirm.
Eden Benbow found that out the hard way when she recently booked a Hotwire “blind” deal. Once Hotwire revealed the name of her hotel and the rate, she discovered she hadn’t gotten such a good deal. And she asked Hotwire to do better.
Many travel sites claim you can sometimes save money by booking two one-way airline tickets instead of a round-trip ticket. But is there a downside to this practice?
Emily James thought that participating in an international volunteer program would be the perfect way to experience a new culture, make new friends and see the world.
Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.
The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.
She figured wrong — and now she’s stuck with several rooms she can’t use.
On her recent American Airlines flight, Patricia Simon was forced to endure the antics of a crowd of drunks on the plane. Now she wants to know if she can get a refund.
I know what American Airlines will say if I bring Simon’s case to it.
John Goldberg and his sister purchased a $500 gift certificate from The Custom Shop for their nephew. But when their relative went to the clothier’s store location in San Francisco, he found the Custom Shop closed. And the company will not refund the cost of the gift certificate.
If at first you can’t cancel a prepaid car rental, try, try again until you succeed. Otherwise, you risk being deemed a “no-show” and charged for the car.
Marah Henning’s father has to move, and that’s a problem. Just a few months ago, he ordered new Internet service. Now he’s stuck with a $300 fee he must pay.
Recently, we have received a steady stream of complaints about Target gift cards and missing balances. We are happy to report that we have been able to successfully advocate most of these cases. So when we received Tony Tucker’s request for help we thought we might be able to assist, until we read his entire story.
Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines.
Susan Parelman was enjoying a cruise vacation on Royal Caribbean’s Harmony of the Seas when she disembarked in Cozumel, Mexico to do some shopping. Unfortunately, she felt she was “ripped off” at a jewelry store that she claimed was vetted by the cruise line and now she wants a refund.
Wynn Medinger is banned from eBay and he doesn’t know why. Can our advocates get him some answers from the e-commerce giant?
Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.
Abe Kohn has been renting cars from National Car Rental for more than ten years. He says he has often received a free upgrade. This time, though, things went differently — very differently.