That’s the conclusion Michelle Friedman came to after three months of trying to straighten out a booking problem caused by Expedia’s errors. Customers of Expedia can’t count on the online travel agency to stand behind them – or its own marketing.
All Melvin Miller wanted was a hotel room with two beds. And that’s exactly what he thought he had when
Mary Lee Keane’s case against American Express should have been a slam dunk. Instead, it’s a “case dismissed.”
When Angie Orth planned a dream destination wedding in the Bahamas, she had no idea what a nightmare it would become. And when the Bahama Beach Club resort failed to deliver the event she planned, she turned to us for help.
By now, it’s obvious to everyone except maybe the presidential candidates themselves that this is the most hate-filled political campaign in the history of American political campaigns.
Is $1,585 a good deal for an eight-night escorted tour to Vietnam and Bali? Or is it too good to be true?
Look up the term “Catch-22” in the dictionary and you’ll find a picture of Lele Lew. Or maybe it would be more accurate to say that there’s a picture of Lew’s laptop computer.
LeeAnn Graham thought she had made a reservation for a vacation rental on Booking.com. She thought wrong. Or did she?
Car rental contracts often come with a number of options, such as prepaid fuel and roadside service – along with ancillary fees. These fees form a large percentage of the revenue stream of many car rental agencies. And turning down optional services can lead to unexpected problems when rental cars don’t work, as Joseph Hanks discovered when he rented a car from Advantage Rent a Car.
Phillip Deutschler’s case should have been fixable — if not at the time Delta Air Lines canceled his flight, then when he asked the airline to cover the ticket he had to book.
How far will a car rental company go to get a customer to buy its highly profitable “optional” insurance policy? If you said, “Too far,” then you must know Cheryl Manzo.
Sally Holman-Hebert has an auto loan with Toyota Financial Services. But back in April, things started going haywire with her
When Geri Harris learned that it would again be possible for American civilians to travel to Cuba as tourists, she
Stephen Kane went out of his way to book a cabin with a tub on their recent Norwegian Cruise Line
Here’s a question you don’t get every day: What happens when the president of the United States interrupts your vacation? Who do you call?
Carol Weiss flew from Boston to Toulouse, France, on a flight booked through American Airlines and operated by Iberia. She arrived in Europe on May 13, but her checked bag arrived a week later, on May 20.
Estelle DeFord’s story is an all-too-common one on this site, of a traveler forced to cancel a trip and seeking
Gail Sewing and a friend booked a cruise departing out of Copenhagen. Neither woman had visited Copenhagen before and wanted to spend a day in the world’s greenest city before boarding the ship.
If you can’t return a rental car when the agency’s offices are open, should you be allowed to cancel your rental car reservation? William Joyce thinks so. But CarRentals.com disagrees — and unfortunately we can’t help.
David Healey went back to school in 2008. He paid for it with a student loan from Sallie Mae, a
Barbara Schieding wants a $529 refund from Cheapoair for a United Airlines flight from Montrose, Colo., to Boston. She says she paid for a ticket she didn’t get.
Some of the cases that come through our system are so strange, they’ll never see the light of print. Except
As soon as Marcus Erik Gold’e found out that his hotel was “in the middle of nowhere,” he tried to cancel his reservation — but was too late. So he turned to both our advocacy team and our forum for help.
David Bayer’s Hyatt points are gone forever.
Who knew that you can’t get a yellow fever shot if you have cancer? Not August Venezio and his travel companion, Norman Stern, whose Argentina tour was stopped cold by this unfortunate limitation.
Gift cards are among the most popular presents, because of their “convenience.” They’re small, easily transferable, and simple to send to friends and family. But they stop being “convenient” when their issuers refuse to honor them or when the funds are stolen, as Melissa Taylor discovered.
Ethan Jones threw himself on the mercy of the court and lost.