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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
He missed the boat and Royal Caribbean doesn’t care
Passport problems, a missed cruise and an unsolvable case
He took an oath — then American took his money
They kicked the soccer team off the plane. Nice work, Spirit Airlines.
You’ll never forget how your franchise made you feel
“I am not doing your job for you”
Switzerland demanded a “nonrefundable” hotel reservation — then it denied his visa
A lost refund thanks to a missing paper trail
The control center was on fire, but Travel Guard still won’t pay
Amazon gives customer silent treatment after closing his account – and us, too
No refund for a “dirty, bug-infested, and uninhabitable” condo
Bad manners doom this Comcast case before it makes a connection
Are you too stupid to fly?
“Finally, if all the above fails …”
Paper trail? We don’t need no paper trail!
Dinged with an $1,800 bill from Enterprise – but is he responsible?
American Airlines lost my mother — don’t let them do this again
Hey AT&T, I want my voice mail back!
I reserved two cars, but I picked up the wrong one
Expedia offers ‘free’ cancellation, except for you
Double-booked on Dollar — does CarRentals.com owe me a refund?
A refund in process, but should we get involved?
‘Unless your mother is dead, there’s nothing we can do and this conversation is over’
Denied boarding and turned down by insurance — can I help this reader?
Is Hotwire ‘making stuff up’?
Why our loss is your gain
Is Vacasa’s cancellation policy fair?
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